Temp Customer Service Administrator

Job Description

<p>Job Description<br>Build an Aviation Career You're Proud Of<br>No matter your background, we will support you to take on new challenges and grow your skills. You'll build relationships, ensure our teams are taken care of and advocate for our customers' needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.</p><p>Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You'll build relationships, ensure our teams are taken care of, and advocate for our customers' needs.</p><p>We are looking for a Customer Service Administrator who can communicate clearly with both internal and external customers, using strong listening and interpersonal skills. The ideal candidate is organized, can problem-solve, make sound decisions, and works well as part of a team. Experience working in diverse environments and a commitment to continuous professional growth are important for success in this role.</p><p>This is an 18-month term position supporting our Military business unit, with the potential for extension or permanency depending on business needs at the end of the term.<br>What You'll Do</p><ul><li>Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.</li><li>Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.</li><li>Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.</li><li>Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.</li><li>Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.</li><li>Explains pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.</li><li>Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.</li><li>Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.</li><li>Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.</li><li>Maintains data in the Customer Relationship Management (CRM) or (SFDC) database.</li><li>Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.</li></ul><p>What Skills You'll Use</p><ul><li>Working knowledge of company instructions and export compliance.</li><li>Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.</li><li>Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).</li></ul><p>Preferred Characteristics</p><ul><li>Business or Commerce related University degree is an asset</li><li>Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.</li><li>Background in Aerospace, Manufacturing, or MRO (Maintenance, Repair, and Overhaul) is an asset</li></ul><p>Benefits That Make Life Better</p><ul><li>Condensed Group Benefits</li><li>Company pension with 100% company match; up to 5% vested</li><li>Vacation payout per pay period</li><li>Learning & Training opportunities</li></ul><p>Raising the Standard of Excellence since 1911<br>With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.</p><p>Inclusivity Is Our Standard<br>StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.</p><p>About Us<br>Raising the Standard of Excellence since 1911<br>With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.</p>