Posted: 2 hours ago
Job Description
<p><b>Bilingual POS Technical Support</b></p><p><b>Full-Time, Permanent</b></p><p><br></p><p><b>Fully Remote:</b> Candidates can be located anywhere in Ontario or Quebec.</p><p><b>Hybrid Option:</b> For those living near Toronto HQ, on-site presence is required just <b>once every two weeks.</b></p><p><b>Salary: </b>Up to<b> </b>$48,000</p><p><b>Schedule:</b> Rotating shifts Monday–Sunday</p><ul><li>8:00 AM–6:00 PM</li><li>11:00 AM–8:00 PM</li><li>1:30 PM–10:30 PM</li></ul><p><br></p><p>Candidates must be available Monday–Sunday (flexible scheduling possible – constraints can be discussed)</p><p> </p><p><b>Company Overview</b></p><p>Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.</p><p><br></p><p><br></p><p><b>Perks & Benefits</b></p><ul><li><b>Company-paid health, dental, and vision benefits (after 6 months)</b></li><li><b>Employee discounts</b></li><li><b>Casual dress code</b></li><li><b>Comprehensive training and onboarding</b></li><li><b>Supportive, family-oriented work atmosphere</b></li><li><b>Tuition reimbursement opportunities</b></li><li><b>Tremendous career advancement potential</b></li></ul><p><br></p><p><br></p><p><b>Job Summary</b></p><p>As a Bilingual POS Technical Support Specialist, you will be responsible for responding to and resolving technical support calls from store locations in English and French. You will provide remote troubleshooting for store-level hardware, software, and POS registers, ensuring timely resolution and minimal disruption to operations.</p><p><br></p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Communicate with stores experiencing technical issues, document details, and determine solutions</li><li>Research and implement solutions using user guides, technical manuals, and knowledge base resources</li><li>Provide training and advice to store staff to prevent future issues</li><li>Place service calls for malfunctioning register equipment</li><li>Collaborate with third-party vendors to resolve hardware issues</li><li>Ensure all calls and resolutions are accurately logged and followed up</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Bilingual: Fluent in English & French (spoken and written)</li><li>Familiarity with PC hardware and software troubleshooting</li><li>High school diploma (post-secondary education an asset)</li><li>1–2 years of experience in customer service and/or technical support</li><li>Ability to work a flexible schedule, including evenings, weekends, and holidays when needed</li><li>Strong communication, problem-solving, and customer service skills</li></ul>
