Bay Street Staffing
Digital Content Lead (UX Writing)
Toronto, ON (hybrid)
6M Contract (potential for extension/conversion to FTE)
UX Technical Writing – Job Description:
Reporting to the Senior Manager, Digital Content, the Digital Content Lead will be responsible for developing, writing, editing and proofreading content intended for the Digital Commercial and Business Banking’s applications and related materials. This role will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice. The Digital Content Lead will work as part of collaborative, cross-functional teams (e.g.
Design, Product, Technology etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate and concise content. The ideal candidate must be able to work within tight deadlines, have strong attention to detail and exceptional interpersonal skills.
How You’ll Succeed
· Content Development – Write, edit and proofread online materials (e.g. screen content, user guides, messages, emails, etc.) related to our digital platforms, while adhering to client brand standards, accessibility guidelines and cross-site consistency.
· Content Management – Manage and support the end-to-end process for writing and delivering content materials and client communications, which includes editorial review and approvals by stakeholders.
· Project Delivery – Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, and QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
· Relationship Building – Build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g.
Segment Teams, Product, Legal and Compliance, Vendors, etc.) are appropriately engaged and updated on all content-related deliverables.
· Digital Content Design & Strategy – Contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients.
Must Have Requirement:
- 5+ years’ experience in a writing/editorial environment, preferably in the digital UX/technical writing area
- Degree/diploma in English, Journalism or Communications
- 5+ years’ experience in managing and executing end-to-end, editorial content delivery
Nice to Have:
- Experience and knowledge in accessibility standards
- Project Management related experience would be helpful
