Site Reliability Engineer

Job Description

<p><p>General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.</p><p>At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!</p><h3>The Opportunity</h3><p>General Bank of Canada is looking for a permanent, full-time Site Reliability Engineer to join the Bank’s Data, Technology and Innovation (DTI) team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.</p><p>Reporting to the Director, Enterprise Computing Services, the Site Reliability Engineer will be a critical contributor to the company’s evolution to a cloud-first strategy and the department’s shift to DevSecOps practices. This change will be supported by agile information technology (IT) and business practices, and the role will be responsible for managing the supporting technology that supports the Bank’s operations.</p><p>The Site Reliability Engineer will evaluate existing systems and their configurations, then implement changes in configuration, tools, and processes to increase reliability and efficiency. This role will perform both more traditional SysOps and DevSecOps related functions.</p><h3>Position Responsibilities</h3><ul><li>Automate Operations: Develop and implement automation tools to improve efficiency of supporting in-house systems, including servers, SANs, networks, firewalls, databases, and other related technologies.</li><li>Change Management: Structure and automate the implementation of system changes and backout processes in day-to-day operations and management.</li><li>Incident Management: Lead incident response including conducting retrospectives with support teams and writing Incident Reports.</li><li>Collaboration: Work closely with other DTI teams, including Software Development and Support, Helpdesk, Data Engineering and Analytics to ensure seamless integration and operations of systems and applications. Ensure a focus on reliability and deployment efficiency is maintained.</li><li>Troubleshooting: Proactively identify and resolve system issues including troubleshooting hardware, software, and network problems.</li><li>Documentation: Develop and maintain comprehensive documentation for IT infrastructure, including system configurations, topologies, infrastructure as code and pipelines.</li><li>Technology Trends: Stay current with the latest technologies and industry trends to ensure the company’s technology remains competitive.</li></ul><h3>What You Bring to the Table</h3><h3>Required Qualifications</h3><ul><li>Bachelor’s degree in computer science, information technology, or a related field.</li><li>At least 5-7 years of experience in IT systems administrations and infrastructure support, including 2 years of experience working with an automation and integration focus.</li><li>Proven experience building and maintaining Continuous Integration and/or Continuous Deployment pipelines.</li><li>Proven experience managing workloads in Azure, including Azure App Services.</li><li>Experience working with Azure DevOps and GitHub.</li><li>Strong knowledge of operating systems (Linux, Windows), networking configuration.</li><li>Experience using configuration management tools with virtual servers, high availability clusters and network appliances.</li><li>Proficiency in scripting (Python, Bash, PowerShell, Terraform) and proven strength automating provisioning deployment and scaling of systems.</li><li>Strong IT Security knowledge.</li><li>Excellent problem-solving skills and the ability to work under pressure.</li><li>Strong communication skills and the ability to work effectively in a team.</li><li>Ability to develop others and learn from them.</li></ul><h3>Preferred Qualifications</h3><ul><li>Certifications such as CCNA, CCNP, MCSE, Microsoft Certified Azure Administrator, Microsoft Certified DevOps Engineering Expert, Certified Kubernetes Administrator, Docker Certified Associate.</li><li>Experience supporting technology in the Financial sector.</li><li>Experience with GCP and AWS platforms.</li><li>DevOps Process enthusiast.</li></ul><h3>Position Details</h3><ul><li>Status: Permanent, full-time</li><li>Workplace Model: In-Office</li><li>Location: Edmonton</li><li>Working Conditions: Office environment with the ability to work remotely if required. On-call scheduling is required.</li><li>Compensation: Compensation is commensurate with qualifications. The salary range for this position starts at $90,000.00.</li><li>Posting Deadline: Posted until filled.</li></ul><h3>What GBC Brings to the Table</h3><p>At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.</p><p>Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That’s why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.</p><p>As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:</p><ul><li>Generous paid time off to promote healthy work-life harmony.</li><li>Collaborative work environment where your voice and opinions are valued.</li><li>Exclusive employee perks which include discounts for various products and services.</li><li>Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.</li><li>Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.</li><li>Professional development and tuition support to help you advance your career.</li><li>Welcoming teams that celebrate diversity and prioritize inclusion.</li><li>Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.</li><li>Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.</li></ul><h3>How to Apply</h3><p>We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at HR@generalbank.ca. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.</p><p>At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.</p><p>We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly (HR@generalbank.ca).</p><p>We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.</p></p> #J-18808-Ljbffr