Experis
Our client, a leading organization in the IT services sector, is seeking a ServiceNow Business Analyst to join their team. As a ServiceNow Business Analyst, you will be part of the IT Service Management team supporting the optimization and governance of ServiceNow modules. The ideal candidate will have strong analytical skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.
Job Title: ServiceNow Business Analyst
Location: Hybrid (Toronto, ON)
What’s the Job?
- Analyze and document business requirements through interviews and workshops.
- Map the current SAP service intake process versus the future ServiceNow model.
- Translate business needs into clear user stories and technical requirements.
- Collaborate with developers to implement solutions in ServiceNow.
- Support User Acceptance Testing (UAT) through scenario development and outcome validation.
What’s Needed?
- 3+ years of experience as a Business Analyst, ideally with a focus on ServiceNow or ITSM.
- Experience working in Agile/Scrum environments.
- Strong process mapping and documentation skills.
- Excellent communication skills to bridge technical and business stakeholders.
- Proficiency with ServiceNow Agile Board and ITSM processes.
What’s in it for me?
- Opportunity to work on a transformative project with a significant impact on service delivery.
- Collaborative work environment that values diverse perspectives.
- Potential for contract extension based on project scope and performance.
- Engagement with a dynamic team of professionals dedicated to excellence.
- Chance to enhance your skills and gain valuable experience in ServiceNow optimization.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.
We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.
We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.
