Senior IT Support Coordinator

Senior IT Support Coordinator

Apex Systems is a large staffing and consulting firm and we are looking for a Senior Lab IT Support Coordinator with a Lab IT Desktop Support background with experience with Microsoft products (i.e. Sharepoint, 365 etc.), Windows Servers, Azure, and ticketing systems to place at our Biopharma client.

Client: Innovative Biopharma client

Contract/Perm & duration: 12-month contract (potential for extension)

Location: Downtown Toronto ( 4x/week in office)

We are seeking a contract Senior IT Support Coordinator to assist with our client’s growth in our Toronto, ON location. This individual will be someone who can competently demonstrate excellent end-user support in a heavily utilized Microsoft cloud-based environment.

Additionally, the ideal candidate will be comfortable supporting our Microsoft Teams enabled audio/visual rooms (Teams Meetings) as well as desktop support for our computers supporting our analytical instruments in our development and QC labs.

Responsibilities:

• Provide end to end desktop technical support and expertise to laboratory users; Windows 10/11 Operating System, Microsoft O365 applications, and Laboratory Software supporting R&D and GxP systems.
• Perform laboratory computer system implementation while assuring technical and regulatory controls are properly implemented and followed.
• Supports all aspects of Laboratory IT Operations in Toronto: Partner with Lab Operations and R&D, GxP laboratory users in ensuring the computing capabilities of the laboratory are met.
• Serve as a liaison with lab Instrument vendors on system requirements, setups, and configurations for new systems and upgrades to existing systems
• Ensure instrument data is backed up, secured, and handled in a manner required by corporate and regulatory guidelines.
• Maintain computer life cycle management activities, hardware and software installation, maintenance, upgrades, service, support, and inventory tracking.
• Partner with IT Risk Mgmt. & Compliance and QA in support of IT Change Control, Periodic Review procedures ensuring systems are maintained in a ready state of compliance.
• Supporting office/lab moves, expansions and manage IT side of smaller lab IT initiatives.
• Acts as a subject matter expert in the development of support documentation and knowledge base articles for office and laboratory software and related devices.
• Maintain system configurations to ensure the integrity of individual systems and the overall network.
• Stays current with established and emerging network standards and protocols, PC operating systems, software applications, hardware platforms and peripherals, security, and industry certification.
• Participates in security, compliance audits and related periodic review activities, accurately documents and records work completed. Leads remediation efforts at the Toronto facilities.
• Other duties as assigned.

Key Qualifications:

• 3-5 years of hands-on IT Lab Support experience supporting Windows 10/11, Microsoft 365/Azure, and 3rd party productivity and laboratory software in biotechnology / pharmaceutical industries.
• Certification or degree in a relevant field or a satisfactory combination of education, training and/or experience; CompTIA A+ MCP or MCSA preferred.
• Experience in implementing GxP Data Integrity controls and processes.
• Experience installing, upgrading, troubleshooting, and supporting Office 365 applications.
• Experience documenting incidents, requests, problems, changes, and knowledge base in ITSM or RMM tool. Fresh Service experience preferred.
• Experience supporting the setup, maintenance and life cycle management of computers interfacing with Lab Analytical instruments including patching, backups, and upgrades.
• Experience supporting user setups and groups in Azure AD (Active Directory), and general administrative tasks in SharePoint, Intune MDM/Autopilot, SharePoint, SSO (CyberArk), Enterprise Endpoint protection, Backup/Recovery software, Patch management, PowerShell preferred.
• Strong understanding of ITIL foundations preferred.

EEO Employer

Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.