Senior Implementation Specialist, Payroll- HRO

Job Description

<p><h3>Overview</h3><p>Senior Implementation Specialist, Payroll- HRO</p><p>Position summary</p><p><b>s turnover to Client Services.</b></p><p>You'll thrive in implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs. Your goal is to ensure unparalleled client satisfaction and maintain top-tier productivity while handling complex and feature-rich client requirements of medium to large-sized organizations. Your solid project management skills will shine as you navigate the size and intricacies of these high-impact accounts. Join us and make a significant impact!</p><p><b>Ready to #MakeYourMark? Apply now!</b></p><p>To learn more about careers in Implementation at ADP, visit the ADP careers page.</p><p>What you’ll do</p><p><b>Responsibilities</b></p><p><b>What you can expect on a typical day :</b></p><ul><li>Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP\'s WFN implementation methodology.</li><li>Assess and Configure Needs: Analyze, configure, and understand the client\'s TLM requirements to properly set up the client\'s WFN environment.</li><li>Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.</li><li>Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.</li><li>Handle Risks and Escalations: Manage project risks and escalations to resolution.</li><li>Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.</li><li>Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.</li><li>Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.</li><li>Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.</li></ul><p>TO SUCCEED IN THIS ROLE: Required Qualifications</p><ul><li>Post-secondary education or related business experience</li><li>PCP certification (an asset) or fundamental NPI courses</li><li>2+ years of experience in payroll or a related field</li><li>Effective communication skills in both English and French, verbal and written</li><li>Proven experience working directly with clients</li><li>Exceptional client management and strong interpersonal abilities</li><li>Ability to work independently, resourceful, and a strong team player</li><li><b>Proficiency in Excel</b></li><li>Quebec candidates: While French is required for Quebec-based roles, the use of the English language is also required due to the global nature of the business and the need to interact with ADP\'s headquarters and international sites</li></ul><p>Preferred Qualifications</p><ul><li>Skilled in organizing, scheduling, and leading effective meetings</li><li>Adept at multitasking, probing, analyzing, and solving problems</li><li>Meticulous attention to detail with strong follow-through</li><li>Excellent organizational, time management, and prioritization skills</li></ul><p><b>You\'ll love working here because you can :</b></p><ul><li>Focus on your mental health and well-being. We take care of one another and offer support for your well-being.</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.</li><li>Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.</li><li>Innovate. Problem-solve. Shape the future of work with people you like.</li><li>Balance work and personal time. Flexibility to integrate work more easily into your everyday life</li><li>Go Global. With operations around the world, exciting new networking opportunities abound</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences</li></ul><p>What are you waiting for? Apply today!</p><p><b>ADP Careers</b></p><p>Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based upon ADP\'s operating needs and applicant merit including qualifications, experience, ability, availability, cooperation, and job performance.</p><p><u>Ethics at ADP:</u> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Visit ADP\'s life at ADP page to learn more about our culture and values.</p><p>Please note: 91% say women are treated fairly and equally to men; 93% would recommend this company to other women; 92% say the CEO supports gender diversity. Ratings are based on anonymous reviews by Fairygodboss members.</p></p> #J-18808-Ljbffr