Collabera
Responsibilities:
- Assist in the timely and accurate processing of payments, following hourly requirements and utilizing available tools and resources in compliance with industry guidelines and RBCIS policies and procedures.
- Clear all assigned queues within established deadlines, with flexibility for occasional overtime and supporting coverage as needed, to mitigate operational, financial, and reputational risks.
- Prioritize workflow to adhere to business KPI requirements while minimizing errors and mitigating operational and business risks.
- Escalate suspicious transactions to the Assistant Manager or Manager within Payment Services.
- Achieve a daily benchmark of processing at least 6.5+ hours of payments.
- Provide timely input and feedback to Management to improve quality and productivity, aiming for straight-through processing and minimizing operational risks and sundry losses.
- Participate in continuous learning by engaging in self-development plans, coaching, cross-training, and job-shadowing.
Qualifications:
Must-have:
- College or University Degree (preferably from a Canadian College).
- Proficiency in Microsoft Office Suite and ability to work independently with technology.
Nice-to-have:
- Knowledge of MILVUS, SWIFT, RBC Express, and BESS systems.
- Experience in payments processing.
What’s in it for you?
- Opportunity to work in a dynamic, collaborative, and high-performing team.
- Access to leaders who support your development through coaching and managing opportunities.
- Ability to make a lasting impact and contribute to community prosperity.
- Opportunities for increased responsibilities and career growth.
