Manager, Quality and Risk

Job Description

<p><h3>Overview</h3><p>Position: Manager of Quality and Risk at Quinte Health. The manager is responsible for maintaining oversight of clinical risk within the organization and supporting risk management activities including assessment, analysis and mitigation of risks to minimize consequences. Works with senior leadership, management, physicians and staff to determine risk significance and whether sufficient controls and contingencies are in place. Supports the leadership team to develop and implement a risk management framework to ensure consistency in risk assessment, management and mitigation. The results of decisions, actions or advice could have significant long-term consequences for the hospital’s performance and reputation. The mandate is achieved by collaborating with internal and external stakeholders and through planning, development, implementation, integration and evaluation of organizational processes.</p>
<h3>Responsibilities and Duties</h3>
<ul>
<li>Supervisory: In conjunction with the Director, hire, promote, transfer, discipline, terminate and manage staff; use the performance appraisal program to evaluate and improve performance; support professional development and orientation; determine resource requirements and, when required, participate in developing operating budgets and monitoring financial performance.</li>
<li>Risk Management: Co-design the risk management framework including HIROC Risk Assessment and legislation compliance; establish and facilitate risk management methodologies, tools and techniques; coordinate risk management support across the organization and with external partners; oversee insurance claim management, claims notification and liaison with insurers; provide regular updates to leadership on claims status and potential claims; oversee reporting obligations under Vanessa’s Law and the organization’s event reporting system; monitor product and equipment alerts and recalls not related to routine supply chain management.</li>
<li>Quality of Care: Lead and support physicians and staff through the quality review process (root cause analysis, recommendations, post-implementation evaluation); align internal quality and patient safety activities with external initiatives (e.g., Healthcare Excellence, MOHLTC, Canadian Patient Safety Institute); research evidence and best practices and integrate new knowledge; collaborate with Patient Safety and Patient Experience Specialists to identify safety issues; share knowledge with external partners; promote a culture of safety and quality improvement.</li>
<li>Accreditation Support: Provide coaching for Accreditation Canada standards and Required Safety Practices; support survey logistics and implementation of new processes to maintain accreditation compliance; integrate accreditation standards into operational planning.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Undergraduate Degree in Health Sciences field of study</li>
<li>3-5 years of experience in quality improvement in health care</li>
<li>3-5 years of experience in a healthcare/clinical environment with knowledge of hospital operations</li>
<li>Patient Safety Officer Certification (or commitment to complete within a year)</li>
<li>Canadian Risk Management Certification is an asset</li>
<li>LEAN/Six Sigma Black Belt certification is an asset</li>
<li>Knowledge of legislation and regulatory environment applicable to hospitals and healthcare including the Excellent Care for All Act, Quality of Care Information Protection Act and Privacy Act, and The Public Hospitals Act</li>
<li>Familiarity with Just Culture</li>
<li>Experience with data/performance measurement, indicator development and analysis for risk, quality and patient safety</li>
<li>Knowledge of quality improvement tools (process mapping, performance and change management, rapid cycle improvement)</li>
<li>Experience with reviewing and interpreting health records</li>
<li>Policy and procedure development experience</li>
<li>Effective communication with healthcare teams, patients and families</li>
<li>Ability to function effectively and independently</li> <li>Familiarity with Accreditation Canada standards</li>
<li>Interpersonal and conflict management skills</li>
<li>Analytical, problem-solving, critical thinking and decision-making abilities with ability to identify trends, benchmarks and provide analysis and recommendations</li>
<li>Experience with electronic clinical incident management systems</li>
<li>Program design, development and presentation skills</li>
<li>Exceptional computer/technology skills</li>
</ul>
<h3>Physical Demands</h3>
<ul>
<li>Strength: Rare lifting (5-10 pounds, maximum 15 pounds)</li>
<li>Mobility: Usually involves prolonged sitting; occasionally standing and walking on hard surfaces</li>
<li>Dexterity: Fine finger movements, gripping, eye/hand coordination, reaching</li>
</ul>
<h3>Equal Opportunity</h3>
<p>Quinte Health is an equal opportunity employer. We thank all interested candidates; only those selected for an interview will be contacted. We are committed to meeting needs under the Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code. Our recruitment process follows the Accessibility for Ontarians with Disabilities Act. Applicants requiring accommodation during recruitment/interview are encouraged to contact the Human Resources Department at 613-969-7400 x2577.</p>
<h3>Seniority level</h3>
<ul><li>Mid-Senior level</li></ul>
<h3>Employment type</h3>
<ul><li>Full-time</li></ul>
<h3>Job function</h3>
<ul><li>Finance and Data / Quality Assurance</li></ul>
<h3>Industries</h3>
<ul><li>Hospitals and Health Care</li></ul>
</p>
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