Director of Operations

Job Description

<p>Join Canada's Leader in On-Demand Print Fulfillment Manufacturing as<br><em>Director of Operations</em></p><p>Work Presence:<br>In-Person – Salaried Full-Time</p><p>Location:<br>B-140 Hanlan Road, Woodbridge, Ontario L4L 3P6</p><p>Department:<br>Operations & Fulfillment</p><p>Reporting to:<br>Vice President (Co-owner)</p><p>About Print Geek</p><p>Print Geek is Canada's largest print-on-demand intelligent manufacturing facility. Our team of 40 team members facilitate the daily, on-demand personalized decoration of digitally printed apparel, wall art, drinkware, decals & magnets, device covers, puzzles, travel accessories and embroidery for B2B clients from our 27,000 sq. ft. fulfillment and distribution center in Vaughan, Ontario. With year-over-year growth and a commitment to continuous improvement, we're a values-driven company that merges exceptional product quality with technology, innovation, and speed of service.</p><p>Founded in a single-car garage, Print Geek has grown into a national leader in the e-commerce fulfillment and print manufacturing space through a relentless focus on quality-first production, fulfillment excellence, and employee-driven innovation.</p><p>Watch what a day at Print Geek looks like here:</p><p>Join Us as Director of Operations</p><p>This is a newly created position. While one of our business owners has overseen operations at a high level to date, we are now hiring a dedicated Director of Operations to help professionalize and scale our fulfillment engine and day-to-day operations. You'll serve a dual-role as both a strategic leader and a hands-on builder, with oversight across production, inventory, shipping, quality control, and team leadership.</p><p>We're looking for someone who embodies a balance between process optimization and people-first leadership, a systems thinker who can also build trust on the factory floor, communicate with empathy, and lead a high-performing team.</p><p>What Print Geek has to offer you:</p><ul><li>Competitive Salary $117,000 – $146,000 CAD</li><li>10% Performance-Based Bonus tied to KPI outcomes</li><li>Comprehensive Health and Dental Benefits</li><li>3 Weeks Paid Vacation</li><li>Growth-oriented, founder-led company with strong coaching culture</li><li>Onsite Free Parking</li><li>Quarterly team events and collaborative culture</li></ul><p>Key Responsibilities:</p><p>Build & Scale Operational Infrastructure</p><ul><li>Design and implement SOPs across production, fulfillment, inventory, shipping, and QC</li><li>Build KPI dashboards that drive visibility, accountability, and margin improvement</li><li>Lead key initiatives, including picking optimization, waste reduction, and staff productivity systems</li><li>Collaborate with IT and Finance to develop real-time reporting and forecasting tools with Odoo ERP</li></ul><p>Lead & Develop People</p><ul><li>Coach and support department heads across production, inventory, and shipping/logistics</li><li>Cultivate a high-performance, team-first culture rooted in trust, coaching, and clear communication</li><li>Champion employee engagement initiatives, including daily standups, feedback loops, and incentives</li><li>Support frontline teams with empathetic leadership that balances structure and autonomy</li></ul><p>Drive Continuous Improvement & Financial Results</p><ul><li>Sponsor and lead Lean, Six Sigma, Kaizen, or EOS-based process improvement initiatives</li><li>Oversee labour planning and resource alignment for weekly production cycles</li><li>Optimize P&L performance through cost control, vendor management, and capital investment decisions</li><li>Create business cases for CapEx opportunities and own their execution</li></ul><p>What We're Looking For</p><ul><li>7+ years in operations leadership (manufacturing, or fulfillment)</li><li>Experience owning multi-department operations and cross-functional alignment</li><li>Strong background in production workflows, inventory systems, and ERP use (Odoo a bonus)</li><li>A coaching-oriented leadership style that inspires accountability and builds trust</li><li>High EQ and communication skills; relatable and clear with front-line teams and executives alike</li><li>Experience in high-growth or scaling environments with an entrepreneurial mindset</li><li>Proven experience in labour optimization, scheduling, and demand planning</li><li>Ability to blend tactical day-to-day execution with long-term strategic planning</li><li>Strong grasp of cost drivers, COGS, CapEx, and forecasting</li></ul><p>How We Define Success</p><p>KPIs Drive Decisions:</p><ul><li>Live dashboards and weekly reports are used to guide operations, from cost per unit to team efficiency</li></ul><p>Optimized Operations:</p><ul><li>Staff, systems, and workflows are aligned to meet and improve upon our 48-hour SLA (moving toward 24-hour)</li></ul><p>People & Processes in Harmony:</p><ul><li>Teams feel supported, engaged, and aligned with ops goals, while continuous improvement becomes cultural</li></ul><p>Hiring Process</p><ul><li>Application Review</li><li>Virtual Screening Call</li><li>In-Person Interview & Facility Walkthrough</li><li>Informal Social Interview</li><li>Offer within 1–3 Business Days</li></ul><p>Are You Ready to Shape the Future of Print Geek?</p><p>If you are a solutions-oriented leader who thrives in complexity and loves building systems from the ground up,<br>this is your opportunity Don't wait any further, apply today</p><p>Please submit your resume and a brief cover letter explaining why you believe you are the next Director of Operations at Print Geek.</p><p>Our Commitment to You?</p><p>Print Geek is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.</p><p><em>Only those selected for interviews will be contacted.</em></p>