Data Analytics & BI Manager

Job Description

SUMMARY

The Manager of Data Analytics focuses on working hands-on with the team as a builder, leading the analytics team in delivering high-quality data insights and supporting business decision-making. This role manages Team Leads, BI Analysts, and Data Engineers, translating strategic vision into actionable analytics projects, and fostering a culture of continuous improvement and data-driven decision-making. The role will possess a strong technical background in data infrastructure, analytics engineering, and statistical modeling, combined with exceptional leadership and communication skills.

RESPONSIBILITIES

Develop and Execute Data Analytics Strategy

• Create and implement a comprehensive analytics strategy that aligns with Metro Supply Chain’s business objectives and growth targets.
• Identify opportunities to leverage data for innovation and operational efficiency across supply chain functions (warehousing, transportation, contract packaging).

Lead and Develop Analytics Team

• Manage, mentor, and coach a team of analytics professionals (team leads, BI analysts, data engineers), fostering a collaborative, high-performance culture.
• Optimize team structure and workflows to maximize performance and support business objectives.
• Conduct regular 1:1s and provide guidance for professional growth and skill development.

Deliver Actionable Data Insights and Reporting

• Oversee the creation of timely, relevant reports and dashboards that provide insights into sales trends, customer behaviors, inventory management, and other KPIs.
• Ensure data-driven recommendations are clear and actionable for both technical and non-technical stakeholders.

Design and Maintain Analytical Dashboards

• Develop and maintain dashboards that promote data-driven decision-making across the business.
• Uphold data integrity through systematic quality checks and collaborate with data engineering to resolve inconsistencies.
• Proactively seek and integrate new data sources to refine decision-making processes.

Drive Advanced Analytics Initiatives

• Apply advanced analytics techniques (predictive modeling, segmentation, machine learning) to uncover deeper insights into customer preferences, demand forecasting, and process optimization.
• Champion the adoption of analytics and data-driven practices across departments.

Cross-Functional Collaboration

• Work closely with Operations, IT, HR, Finance, and other teams to understand business needs and deliver data-driven solutions.
• Translate complex analytics concepts into actionable insights for non-technical stakeholders.

Team Management & Continuous Learning

• Review staffing plans, work schedules, and oversee daily operations to ensure optimal team capacity and resource allocation.
• Stay updated with the latest trends, best practices, and emerging technologies in analytics and BI.
• Share insights and coach team members to foster continuous improvement and skill development.

EDUCATION

• Advanced degree (MBA, PhD, Masters) in a relevant field (e.g., Computer Science, Statistics, Economics, Data Science)

EXPERIENCE

• 5+ years of analytics experience and team management of 5 or more analysts.
• Empathic and emotional intelligence to lead a diverse team at varying stages of their careers, grooming individuals and doing 1:1’s to reach their full potential.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

HEALTH & SAFETY:

• Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
• Work in a healthy and safe manner following Metro’s policies and procedures
• Report any hazards you find in the workplace to your supervisor
• Must not put other workers at risk by your actions