Contact Centre Advisor – Office of the Registrar – RPT (10 Positions)

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

 
Job Details:
Position Title: Contact Centre Advisor  
Status: Regular Part-Time (RPT)
Hours: 24 hours per week
Faculty/Department: Office of the Registrar
Campus/Location: North and Lakeshore Campuses (Hybrid) 
Salary: Start – $26.27/hr 

About the Office of the Registrar at Humber:

The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Admissions, Academic Records, Convocation, Contact Centre, Fees, Financial Aid, Registration & Course Scheduling, Reporting, and Student Systems at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.
 
About the Contact Centre Advisor  Role:

As a Contact Centre Advisor, you have a passion for helping students with their journey through post-secondary education.  Acting as a first line of response to the Humber Polytechnic community, you communicate in a helpful and engaging tone and focus on providing accurate information and guidance to customers.  You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance. You enjoy working in fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions.

You are a problem-solver who uses all available resources to find the best solution for each customer.
We are a dynamic team that consists of a diverse group of people who are highly motivated, fully engaged and who also like to have fun.  We have a supportive environment in which we provide you with the skills and knowledge you need to be successful in your role.  You will receive 4 weeks of initial training plus many more opportunities for growth and development during your time in the Contact Centre.  You will gain a solid understanding of Humber’s programs, courses and academic policies.

 About You:
You are passionate about working at Ontario’s largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

The successful candidate will have at minimum a two-year diploma from a post-secondary institution in a related field of study.

Experience/Skills

• The incumbent will have at least two years of related professional experience working in a service environment.
• You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance.
• You enjoy working in a fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions.
• You are a problem-solver who uses all available resources to find the best solution for each customer and your initiative is shown in your pro-active approach to addressing customer concerns.
• You have a wealth of knowledge and enjoy sharing that knowledge about Humber, its departments, academic schools and key personnel.

Successful Applicants

• Must have access to a reliable internet connection.
• Must have a suitable and private work space to take calls from home/remotely.
• Available to work full-time hours (35 hours per week) during peak periods.
• Should be comfortable working from home/remotely AND on-site as we are utilizing a hybrid approach at this point in time. (Applicants are required to work 75% of their shifts on campus)

 
If this sounds like you, we’d love to hear from you! At Humber Polytechnic we don’t just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
  

What’s in it for you?

• An opportunity to be a part of building Humber’s future.  
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks! 

 
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
 
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request. 

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca). 

Minimum Salary

 26.27

Work Locations

Job Family

 Student Affairs and Services

Job Posting

 3/5/25