(CSM)Customer Service Manager

Job Description

<p><p> Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.</p><p><b>Position Summary</b></p><p><b>What You'll Do</b></p><ul><li>Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.</li><li>Handle customer and Associate concerns and provide guidance as required.</li><li>Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.</li><li>Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.</li><li>Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.</li><li>Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.</li><li>Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.</li><li>Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.</li></ul><p><b>Minimum Qualifications</b></p><p>Age - 16 or older</p><p><b>Preferred Qualifications</b></p><p>Walmart will accommodate the disability-related needs of applicants and associates as required by law.</p><p><b>Primary Location</b></p><p>9021 Quartz Rd, Whitehorse, YT Y1A 4P9, Canada</p><h3>Seniority level</h3><p>Entry level</p><h3>Employment type</h3><p>Full-time</p><h3>Job function</h3><p>Retail, Manufacturing, and Retail Groceries</p></p>
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