Traffic Guard – Toronto Pearson Airport – 1500 to 2300

Mississauga, Ontario, Canada

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! [less]

Job Skills / Requirements

To:                         All Security Personnel

From:                    Nasra

Date:                     August 3, 2022

Closing Date:       On-going

Re:                        Job Posting

Position:               Customer Service Enforcement Guard (Outdoors Only)

Site:                      Toronto Pearson International Airport

City:                      Mississauga, ON                             

Status:                  Full Time

Hours:                  Monday to Friday (1500- 2300)

Pay Rate:             TBD

Site Description:  Toronto Pearson International Airport is Canada’s major airport and one of the busiest with approximately 456,000 flights and 44 million passengers travelling annually. Aside from being Canada’s largest and demanding airports, it is also home to some world class shops, restaurants and handy services to cater to everyone’s needs and continues to grow with the increasing number of passengers. In 1999 Pearson Airport was also awarded the ISO 14001 certification for striving for environmental sustainability.

Job Description:  The Customer Service Enforcement Guard shall comply with the following or perform the activities below:

  • Provide vehicular and pedestrian traffic direction and control on the groundside area of the Airport by facilitating the movement of vehicular traffic
  • Direct or control movement of vehicles at specific locations
  • Comfortable working independently and working outside in all weather conditions
  • Direct commercial and public vehicles along their respective traffic lanes
  • Ensure the safe, orderly and efficient movement of vehicles and pedestrians on the Airport’s terminal curbs and roadway surfaces
  • Institute regular patrols at various times each day in these areas and others, direct both vehicle and pedestrian traffic, and provide the public with relevant information concerning vehicle parking, stopping, and the loading and unloading of vehicles in a courteous and consistent manner
  • Ensure the separation of vehicles and pedestrians by controlling crosswalks, lane separations, areas designated by the GTAA from time to time
  • Enforce the “Traffic on Land Side of Airports Regulations”, as may be amended, supplemented or replaced from time to time (collectively the ‘TLSARs”)
  • Issue the Parking Infraction Notices (PINs) in accordance with established training procedures. It is the intent that PINs be only issued as a final phase only, all possible methods of communications must be afforded before a PIN is issued
  • Attend court for the purpose of giving evidence on PINs issued by them
  • Anticipate and address areas of vehicular or pedestrian congestions and attempt to relieve the congestion and/or ensure vehicles or pedestrians move in a safe, secure, orderly and efficient manner
  • Respond to Charter Bus call-up requests and consults with other supported roles for placement of bus and tour groups
  • Assist passengers with boost requests by calling Tow Trucks;
  • Ensure work areas are clear of obstacles including baggage carts in order to maintain a safe environment
  • Communicate for the purposes of towing of vehicles in contravention of the TLSARs which includes but not limited to:
  • Parked unattended within 50 meters of the terminal curbs
  • Violating the TLSARs and as such, has a PINs, reasonable time has elapsed since issuance, vehicle cleared by K-9
  • Obstructing traffic
  • Obstructing access for emergency services
  • Leaking fuel that may pose a health or environmental hazard to the area, or persons in the area

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Prerequisites:  At the time of the interview, applicants must be able to produce proof of completion of the following:

Requirements prior to placement at facility:

  1. First Aid & CRP Level C
  2. Double Dose COVID – 19 Vaccine
  1. Successful completion of Management of Aggressive Behavior (MOAB)
  2. Successful completion of Basic Security Training
  3. Successful completion of Paladin’s online WHMIS
  4. Successful completion of Paladin’s online Customer Service

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation



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