Test Centre Clerk (Seneca College )

Job CategoryAcademic Learning Services

LocationSeneca at York Campus

ID2857

We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success and employee potential.  If you require accommodation during any part of the recruitment process, please contact jobs@senecacollege.ca.

COVID-19 Update:
To ensure the health and safety of the Seneca community, all employees, students, and visitors must comply with Seneca’s COVID-19 Vaccination Policy. Employees will be required to provide proof of vaccination at the time of hire.

Posting Date (E):

August 4, 2022

Closing Date (E):

August 18,2022

Pay Range:

Payband F – $28.28 – $32.78 (Start rate: $28.28)

Hours:

35

Work Type:

On-site

Type:

Permanent

Shift:

35 hours per week. Various Shifts

Start Date:

9/1/22

End Date (if applicable):

Opportunities Available:

  • Position 1:
    • King Campus – Monday 2:00PM to 10:00PM; Tuesday 12:00PM to 8:00PM.
    • Seneca at York Campus – Wednesday, Thursday and Friday 8:30AM to 4:30PM.
    • Newnham Campus – last Saturday of the month 8:30AM to 4:30PM.
  • Position 2:
    • Seneca at York Campus – Monday & Tuesday 8:30AM to 4:30PM.
    • King Campus – Wednesday & Thursday 2:00PM to 10:00PM; Friday 12:00PM to 8:00PM.
    • Newnham Campus – last Saturday of the month 8:30AM to 4:30PM.

Schedules are determined on a semesterly basis depending on operational needs.

Position Summary:

Reporting to the Manager, Test Centres, the incumbent is responsible for administering, securing and invigilating testing within an extended day/week operation. Please note, these positions will be fully on site and incumbents are required to come onto their scheduled campuses.

Responsibilities:

Testing

  • Monitors email for test submissions from faculty and external clients, and prints test submissions as required.
  • Registers students for testing and provides orientation to Test Centre processes.
  • Collects payments, if required.
  • Invigilates all forms of testing.
  • Processes and uploads test results and placements onto computerized systems.

Administrative

  • Inputs and schedules Skills Assessment appointments on the online booking calendar.
  • Handles front line enquiries and answers phone and email queries.
  • Identifies and troubleshoots basic technological issues.
  • Administers accessibility requirements.
  • Provides adequate coverage for Test Centre operations during absences and leaves.
  • Tabulates Test Centre usage data (input data on spreadsheets, create reports).

Training

  • Provides orientation and training on processes and procedures to new staff, as required.

Qualifications:

Education

  • Minimum two (2) year diploma in Business, Humanities or related discipline. If in another field of study, state how the education is related.
  • Current certification in Standard First Aid and CPR and/or Mental Health certification is an asset.

Experience

  • Minimum of two (2) years’ experience in a high volume, computerized, front facing, customer service environment working with individuals with accommodation needs.

Skills

  • Experience working with various types of equipment/hardware to meet the needs of a diverse student body.
  • Familiarity in Microsoft Office Suite, assistive technologies, creating spreadsheets, and database applications.
  • Experience and aptitude in instructing and guiding clients in an educational setting.
  • Strong human relation skills to effectively work with a diverse mix of students and Faculty; ability to interact with ease and effectiveness to make sound judgement decisions independently.
  • Excellent communication and listening skills; maturity to problem solve and think critically; ability to handle stress and work under pressure, while maintaining customer service.
  • Ability to organize workload; establish priorities and work with minimal supervision.

Notes:

  • Positions include travel to other campuses, as required.
  • Positions include light lifting up to 5 to 20 kg or 11 to 44 lbs on occasion.
  • A skills assessment test will be administered during the recruitment process.

A combination of relevant experience and education may be considered as equivalent to the above requirements in the event that there are no internal applicants that meet the qualifications as posted.  Equivalency will be assessed by the talent acquisition team.

Note: Seneca requires copies of educational credentials at the time of an interview. Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.\



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