Technical Support Representative

Job Description:

As a Gatestone Team Member, You’ll Enjoy

Performance-based bonus opportunities
Supportive leadership and coaches
Ongoing training to be the best that you can be in your job
Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
Employee discounts to local stores and services
Extra bonus opportunities through our Employee Referral Program

What’s In It For You

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

Paid, professional training provided to successful candidates

Growth opportunities within the company and monthly performance incentives are offered

Employee Engagement Initiatives

Earn monthly bonuses with our employee referral program.

Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.

If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you!

This department will operate 24/7 eventually so we will be looking for candidates who have flexible availability. It will be a permanent role.

Day-to-day Responsibilities

Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues

Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced

Diagnose and resolve technical problems encountered by customers

Consult internal software, tools and guides, to research customer issues and implement solutions

Document customer records with log of problems and solutions for use by other Technical Support Representatives.

Deliver exceptional customer experience while staying within our support scope guidelines

Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences

Promote and sell the features, advantages, and benefits of client products and services to our customers

Employ time management and multi-tasking skills to maintain high service levels

Thoroughly document customer interactions and escalate potential service issues

Identify opportunities to improve customer service levels

Provide feedback to leadership teams to improve environment

Various other duties as needed

Required Skills, Experience & Qualifications

Comfortable with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone.

Experience and education in these areas is an asset however training is provided.

Demonstrated customer service experience within retail, sales, or call center environments

Exceptional customer service and communication skills

Professional business manner

Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success

Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations

A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Must be eligible to work in Canada

Who We Are

Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.

Corporate Video:
Employee Experience :
Bloopers:

Be a part of an Awarding Winning Company. Apply today!

We are an accessible workplace.

_Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_

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Job Type: Full-time

Salary: $16.00 per hour

Flexible Language Requirement:
French not required

Work Location: On the road

Source ⇲
WhatJobs