Are you the go to tech person in your family/ friend circle? Then why not turn helping people solve their tech issues into a full time career?
Teleperformance is the worldwide leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
· Provide first level technical with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.
· Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
· Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
· Responsible for accurate data input using prescribed applications.
· Must be at least 18 years of age
· Full time availability between the hours of: Mon – Sun 8AM – 11PM
· Excellent home internet hardwired – Wifi is not permitted
· Excellent command of English
· Excellent computer skills
What we offer:
· Remote Work
· Paid Training
· Pay – $16.5 hr + $1.00 hr bonus opportunity
· Employee referral program
· Excellent medical, dental and benefits plans
· Internal career advancement opportunities with JUMP Teleperformance Career Plan
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Job Types: Full-time, Permanent
Salary: From $16.50 per hour
- 8 hour shift
- It is a FULL TIME and PERMANENT Position and we do not accept Students OR Part time OR Students on a Summer Break of 4 months.
Are you eligible to work full time without any restrictions?
- We can only hire from Quebec, Nova Scotia, New Brunswick, Manitoba and Ontario. Do you reside in any of the 5 provinces?