Support Technician

Applied Systems, Inc. Virtual Interviews

Applied Systems, Inc. – Multiple job locations

$42,000.00 – $48,000.00 / year, Full-time

Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry.  In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company.  You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

What You Will Do as a Support Technician

  • Provide effective, proficient customer service in a professional and courteous manner
  • Escalate issues to the proper level/area of customer support when necessary

What You Will Need to Be Successful as a Support Technician

  • Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office
  • Must have:
    • 1+ year of customer service experience
    • Strong written and verbal communication skills; strong telephone skills
    • Experience working with personal computers and Microsoft applications
  • Desired skills (but not required):
    • In addition to customer services skills, we are strongly interested in any of the following skills/backgrounds
      • Insurance agency exposure to ACORD or CSIO standardized forms and an understanding of IVANS and CSIO downloads
      • ACORD AL3 or XML experience
      • Insurance carrier customer service experience
      • Professional teaching experience
      • Strong hardware and operating system(s) knowledge/exposure via work or educational pursuits
      • Salesforce knowledge/experience
      • Ability to plan and organize technical projects; experience with deadlines for project completion
  • Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
    • We proudly support and encourage people with military experience, as well as military spouses, to apply

*Compensation is based on years of experience and skill set.

Join us on a revolutionary journey where you can discover:

  • Benefits from Day One
    • Applied offers Health Insurance plans, Dental, Vision, and Wellness Incentives 
    • Applied offers 401(k) and RRSP retirement savings plans, with employer match
  • Work-Life Balance– We offer benefits to help balance your work and home life. This includes;
    • Competitive paid vacation time
    • Personal/sick time
    • Paid holidays
    • Summer hours
    • Paid parental leave
    • Volunteer time off
    • Free day off for your birthday
  • Empowering Career Growth & Success-We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare for the interview

  • Please have an Indeed resume ready to upload

Interview dress code

Casual (come as you are, but please be presentable)

About Applied Systems, Inc.

Challenge What’s Possible At Applied
For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing cloud software leader that is revolutionizing the way insurance agencies and brokers succeed. We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together, we are driving the industry fearlessly forward.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to speak with you online (through chat, video, or phone) to see if you meet the requirements for the job

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