Station agent Virtual Hiring Event Via Rail

Etobicoke, ON

$26.79 an hour – Part-time

Virtual interview

The interview will take place on Indeed so you won’t need to download anything.

Date and time

Eastern Daylight Saving Time

Aug 31, 2022 | 9 a.m.–4 p.m.

Estimated duration

30 minutes

Each candidate will have their own time slot.

Full Job Description

Do you speak both English and French have experience in the tourism hotel or airline industry and enjoy providing outstanding customer service Then VIA Rail Canada has an opportunity for you !

We re looking for bilingual agents to work at our Toronto station with occasional stints at our Oshawa and Oakville stations.

Station agents provide a warm welcome to our passengers and attend to their needs with diligence and efficiency. You’ll join a team of incredibly talented individuals who are skilled at navigating challenges and working together to handle occasional difficulties and sensitive situations.

If you work well under pressure enjoy an environment where no two days are the same and are interested in providing Canadian travellers with the best customer service this is the perfect job for you.

RESPONSIBILITIES As Station Agent you will :

  • Book and change reservations
  • Check tickets
  • Make announcements and provide information about train arrivals departures and delays
  • Provide assistance to passengers with specific needs
  • Ensure that the station is kept clean
  • Handle baggage packages and sports equipment
  • Work outside in all kinds of weather conditions
  • Drive a motor vehicle through tight spaces (training provided )


You will work at our Toronto station with occasional stints at our Oshawa and Oakville stations.

Training Starting date : October 11th, 2022


A guaranteed 20 hours/week with the possibility of working up to 40 hours/week

On a variable on call schedule between 5:45 a.m. and 12: 00 a.m. (or until train arrival) seven days a week including weekends and holidays

SALARY Hourly rate $26.79/h


You are well suited for this position if you have:

The skill to communicate with a smile and speak both English and French

A high school diploma

At least one year of customer service experience

A valid driver s licence

The physical ability to repetitively handle loads of up to 23 kg (50 lb.) (which is easily doable for workers of any gender with the right technique)


Generous compensation and benefits program

A training with full pay

A close knit team of co workers

An environment that fosters employee health and well being

A wide range of health and wellness benefits for employees and their families including unlimited telemedicine service

An employer that believes in equity and provides opportunities for career advancement

The chance to be part of a sustainable transportation service connecting Canadian communities


Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

  • Your resume

Preferred dress code

Casual (come as you are, but please be presentable)

About VIA Rail

VIA Rail Canada Inc.’s mandate is to operate the national passenger rail services on behalf of the Government of Canada, offering intercity rail services and ensuring rail transportation services to regional and remote communities. Its objective is to offer a safe, accessible, efficient, reliable, sustainable and environmentally friendly passenger rail service that meets the needs of Canadian passengers.

We aspire to positively impact the lives of those around us: passengers, employees, partners and communities we move. Environmental, economic and ethical considerations, accessibility, inclusion, well-being and safety of our passengers and employees are at the heart of our strategy and everyday operations.

We do more than just move passengers. We connect people and communities by getting involved.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.

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