Senior Technical Writer

Toronto, Ontario Canada

We’re transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night…our efforts bring Instacart closer to being the operating system for the grocery industry.

Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

OVERVIEW

The Instacart Enterprise Connect platform is Instacart’s flagship Enterprise-level API platform to power all aspects of digital grocery online.

Reporting to the Sr Engineering Manager of Instacart Connect, the Technical Writer is responsible for taking technical information and documentation of our Instacart Connect API platform and turning it into simple, engaging, educational materials that will both inspire and empower current and prospective clients to implement more of our platform.

You’ll work directly with our Product Engineering and Management teams to understand our products, market, and audience, and then create a positive, engaging learning experience for retailers that will ultimately drive adoption and ubiquity of our products. This will include all creation and maintenance of our knowledge bases, release notes, integration and deployment guides, FAQs, product tutorials and more. 

ABOUT THE JOB

  • Work with internal teams to obtain an in-depth understanding of Instacart Enterprise and the documentation requirements    
  • Produce high-quality documentation and knowledge base content that is tailored to our target audience     
  • Determine and implement process and consistencies across all enterprise products
  • Edit, standardize tone and style and update materials prepared by other members of the Product or Engineering Team, including but not limited to knowledge base articles, release notes, dashboard guides, product documentation, and more. 
  • Work closely with Product and Engineering team to ensure smooth documentation creation process that sits alongside code implementation
  • Work with the rest of the Product Marketing team to understand and collaborate on positioning, tone and messaging
  • Maintain a comprehensive library of technical terminology and documentation
  • Knowledge of current technical writing methods, trends, and technologies    

ABOUT YOU

  • 5+ years experience working in technical writing of software documentation
  • Experience in making complex concepts and/or technical products easy to understand 
  • Ability to deliver high-quality documentation paying attention to detail  
  • Proven track record of putting process and best practices in place
  • Understands how to provide and maintain the external voice of a company
  • Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results, often under tight deadlines           
  • Superb grammar and spelling  
  • Ability to multi-task and juggle competing priorities in a high-pressure environment   
  • Preferred but not mandatory: University degree or college diploma in English, Communications, Technical Writing or a related field

BONUS POINTS!

  • Experience with markdown and understands the concept of “documentation-as-code”
  • Grocery and/or retailer industry experience
  • Experience working at a tech startup, in eCommerce or in the technology sector 



Leave a Reply