Remote Customer Service Associate

Aston Carter

Mississauga, ON•Remote

$20.51 an hour – Fixed term contract

escription: FULL TIME 100%REMOTE
Flexible with shift timings and weekends
In a 24/7 operation, provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

  • Open non-medical cases to guide/assist clients throughout their service needs.
  • Initiate and send claim forms.
  • Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries.
  • Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
  • Guide clients through the navigation of pertinent websites for online content and claim submission.
  • Administer and enforce client confidentiality in regards to Canada’s Personal Information Protection and Electronic Document Act.
  • Provide assistance with translation using an interpreter if necessary.
  • Create and send various types of professional correspondence.

customer service oriented, problem solving, unilingual, autonomous, tech savvy, Written and verbal skills, Customer service, microsoft office, Customer support

Top Skills Details:
customer service oriented,problem solving,unilingual,autonomous,tech savvy

Additional Skills & Qualifications:

  • Comfort in dealing, and experience in past roles, with high volume exceptional service delivery – (example Retail, Travel Agents, Tech support, Banking Contact Centre – especially the Credit Card space )
  • Strong experience with Customer excellence delivery in a high volume environment; ability to articulate an excellent Customer Service outcome
  • Ability to act with urgency for the Customer; as inherent skill and the ability to provide creative solutions for Customers; true Service Professional
  • Ability and comfort with navigating complex customer situations and driving a solution
  • Strong technical abilities and proficiency with internal platforms
  • Strong communication skills – clear language, strong oral and written abilities
  • Comfort with articulating complex processes and terminology to a variety of Customers to ensure understanding – example insurance terminology, travel terminology (Trip Delay) and Credit Card term

“Day in the life” overview of role

What you will do in this role:

  • Handle incoming contacts over the phone by Assisting callers with case opening complexities through our Guided Care proprietary platform adhering to insurance policy parameters and defined Emergency Medical Assistance processes.
  • You will provide Customer Champion service experiences with every interaction.
  • To be successful in this role you will need to be: customer-focused, resilient, able to navigate complex Customer situations, understand the importance of and respond with a sense of urgency, comfort with sensitive call nature (health concerns, emotionally driven conversations with customers in distress or discomfort)

Experience Level:
Entry Level

À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent.
Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.
Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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