Program Advisor — Extended End Date

Employment and Social Development Canada – Citizen Service Branch
Various locations
$65,547 to $70,622

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 22 November 2021 – 23:59, Pacific TimeWho can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

Presently, the official location (designated workplace*) of the positons to be staffed is Gatineau/National Capital Region (NCR). However, due to the COVID-19 pandemic, the employees are required to work from home. When an eventual return to the workplace will be possible, there may be, at the manager’s discretion or based on operational requirements, a continued option or requirement to work from a different ESDC/Service Canada Office location or the employee’s residence. Therefore, individuals who believe they meet the listed essential qualifications of the position, regardless of where they live or work, are encouraged to apply.

* Designated workplace: location of work or business address where the employee would work if a telework, hoteling or remote working arrangement was not in place.


You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:
1- Name of the department or organization where the experience was acquired.

2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y).

3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).

Resumes will be used as a secondary source to validate the experience.

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

↓↓ ALSO ↓↓

You will be required to answer two (2) text questions to demonstrate how you meet the Essential Qualifications:

A1: Ability to manage shifting priorities.

PS4: Showing initiative and being action-oriented.

* Please note that the screening questions, text questions and all correspondence may be used to assess written communication.

Intent of the process

The intent of this selection process is to staff three type of positions/functions :

Stream 1: Communications;
Stream 2: Statistics, Mathematics or Finance;
Stream 3: Project Management.

A pool of qualified candidates will be established and may be used to staff similar position within Employment and Social Development Canada. Once a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


*Stream 1: A degree from a recognized post-secondary institution in Communication or in another specialty relevant to the position to be staffed under this Stream.

*Stream 2: A degree from a recognized post-secondary institution in Statistics or Mathematics or Finance or in another specialty relevant to the position to be staffed under this Stream.

*Stream 3: A degree from a recognized post-secondary institution in Project Management or in another specialty relevant to the position to be staffed under this Stream.

*It is at the manager’s discretion to accept the field of study as relevant to be the position being staffed.

Degree equivalency


*Recent Experience in the implementation or delivery of programs OR services OR operations OR projects.

Experience liaising OR consulting with various internal or external stakeholders.

Experience in preparing a variety of written or oral documentation for various purposes (at least two types, such as but not limited to articles, briefing notes, memo, correspondence, presentations, procedures, guidelines, Intranet content or questions and answers) for different audiences (management, staff members or the public).

Experience in gathering and analysing information from various sources to provide advice to management to consolidate into Plans OR Reports OR Communication products OR Information databases OR Policies OR guidelines OR Operational procedures OR business requirement.

* Recent is defined as experience acquired in the last 3 years.


Ability to manage shifting priorities.
Ability to communicate orally.
Ability to communicate in writing.


Working effectively with others
Showing initiative and being action-oriented
Client Focus

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


• Change management certification training
• Honours degree relevant to the position being staffed.
• Experience developing change management strategies.
• Experience with the Prosci ADKAR Model or other certified OCM Models, tools, and frameworks
• Experience in drafting business requirements documents.
• Experience in creating OR updating a resource determination OR allocation model.
• Experience developing operational costing models or forecast models..
• Experience in developing dashboards AND reporting on programs or projects using Excel OR Power BI OR SAS OR IBM Cognos OR Tableau.
*Significant experience working with EXCEL.
• Experience working with Visio and/or Process Flow Chart

* Significant experience will be evaluated in regard to complexity (scope and impacts) and diversity of work handled demonstrated. The examples provided should demonstrate the breadth and depth of experience in the area of expertise.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB, CBC/CBC, CCC/CCC

We encourage you to try out the second language self-assessment tests before you apply to give you an idea of the level you could attain on the official tests for written expression and reading comprehension.

Please copy and paste the following link into your browser to view the self-assessment.

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)


Willing and able to work overtime including weekends on short notice.
Willing and able to travel on occasion.
Willing and able to work full time.
Willing and able to adjust daily work schedule.

Conditions of employment

Security: Enhanced Reliability – Some positions may require Secret Clearance.

Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will accept applications on-line only. To submit an application on-line, please click on the button “Apply online” below.

A variety of assessment tools may be used in the assessment of candidates, such as: online written test / situational exercise, performance appraisals, informal interview, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

May be administered: Written Communication Proficiency Test (WCPT-351) –

An assignment or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates who do not have Second Language Evaluation (SLE) results or whose SLE results have expired or will expire before the creation of the pool, may be required to be assessed for SLE at the beginning of the selection process. If required to do so, candidates must make themselves available on the scheduled testing date unless they have a valid reason which, if any, will be determined by the selection board, and may require a medical certificate/proof.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Ginette Éthier

Apply online

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