- 7035 Ordan Dr, Mississauga, ON L5T 1R1, Canada
- Full-time
Company Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job Description
- Resolve the daily technical issues reported by end users in the company
- Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
- Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
- Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
- Provide training on new and existing applications as required
- Working with the Infrastructure group when required
- Create how-to documentation to assist people with various computer tasks
- Assist with or lead team initiatives
- Physically install and deploy new equipment as required
- Be available for flexible hours when required
- On occasion may be required to work on-call
- Maintain asset and system records
- Other duties as assigned
Qualifications
- Completion of a college diploma and minimum of 2 – 3 years related experience
- Experience with the setup and maintenance of network PCs, laptops and printers
- Ability to fully troubleshoot and support Microsoft Windows and Mac users
Additional Information
What we offer:
- Profit Sharing
- Benefits (including health and dental)
- Opportunities for growth and advancement
