Passenger Service Agent – Toronto Pearson Airport 

Job Category: Customer Service

Requisition Number: PASSE011031

Job Details


Main Accountabilities Include:

  • ensure accuracy of all weight and balance requirements
  • promptly handle all customer service complaints with a focus on a positive resolution
  • complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation
  • assist customers with special needs and unaccompanied minors
  • when operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors
  • must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
  • ensure the safe and secure operations in accordance with the highest possible standards 
  • ensure tasks are performed in accordance with the company and airline specific procedures and policies
  • required to attend the mandatory training imposed by the company and airline as per job role
  • must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds
  • promote a professional image at all times and comply with company uniform standards
  • assist passengers with Reduced Mobility
  • other duties as assigned

Qualifications and Experience:

  • Must be at least 18 years of age and legally able to work in Canada;
  • Must have high school diploma, GED or equivalent work experience;
  • Must be able to speak, read, and write in English;
  • Must complete and pass initial new hire classroom and on-the-job training
  • Must be able to hold and maintain all required airport security clearance
  • Reliability, our customer and your fellow employees rely on you
  • Must be available and flexible to work variable shifts including weekends and holidays;
  • Must be comfortable working in an airport environment
  • Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

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