Operations Associate

Sprott Money stands as the trusted leader in the realm of precious metals, offering a selection of investment-grade materials at competitive prices, all underscored by security and tranquility. Our legacy, established since 2008, revolves around extending guidance, knowledge, and unparalleled customer service to support clients in cultivating their precious metals holdings, regardless of scale. As a member of our team, you will be assisting individual investors, wholesalers, corporate entities, or institutional buyers, with your logistics expertise. The full-time Operations Associate role involves Service and Delivery, Storage Administration and Transfers and Compliance.

It is the Operations Associate’s responsibility to ensure shipments and transfers are delivered on time without error that exceeds the expectations and needs of our clients. Responsibilities: Coordinate the movement of high value shipments from issuance of purchase order to delivery to destination through interacting with employees, vendors and clients. Coordinate inbound and outbound shipments on all platforms (Sprott Money website, collectibles website and Amazon)Make recommendations for inventory replenishment based on business requirements and client needs.Leverage systems, equipment, and process design to drive continuous improvement in cost, quality and efficiency.Participate in planning activities such as sales promotions, coordinating with other departments as required. Participate in various financial activities such as negotiating rates, and managing expenses and preparing budgets within the department.

Promote products and services at trade shows and conferences. Coordinate and schedule storage client audits at various storage facilitiesSet up client pick up and drop off at storage facilities. Coordinate, review and approve all storage applications and documentsCoordinate order cancelations, shipping, and audit chargesContact suppliers, service providers, and end users to resolve order and shipment discrepancies. Track and monitor priority requests, international shipments via wholesalers, verify packing lists and other documentation involving materials received from suppliers for delivery to clients at various sites.

Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods.Determine and track duties and taxes payable and process payments on behalf of company and/or clients.Report all international shipments through Canadian Automated Export Declaration System (CAED) – Statistics CanadaRun all client names through FINTRAC lists and report findings to CFO. Arrange movement of inventory of US investments (such as IRA) and Canadian investments (such as RRSP, TFSA, LIRA, etc.) through vendors when necessaryDevelop and maintain well-organized filing system that permits easy reference and rapid retrieval of information. Answer client service line and answer client emails in professional and knowledgeable manner.Complete client sales order in an e-commerce system when necessaryCo-Manage Christmas campaign with marketing department, including shipment of gifts and cards to clients and vendors. Conduct research and market analysis periodicallyPerform additional functions as directed or assumed on personal initiative Skills, Knowledge, Qualifications and Experience: A minimum of 5 years of experience in shipping and logistics is required; preferably in a precious metal or high value product industry.Must be organized, able to prioritize tasks, and be detail oriented.

Must have a high standard of ethics and confidentiality to handle sensitive information. Previous experience working with an e-commerce system is required; knowledge of Magento would be an asset.Excellent interpersonal and problem-solving skills are required.Strong English written and oral communication skills are required.Strong knowledge of Microsoft Office programs is requiredAbility to perform duties with speed and accuracy independently.Ability to exercise good judgment, show initiative and be proactive. Capable of heavy lifting up 35lbs on an occasional basis. Qualified candidates will be subject to a full background check.

Incumbents will be available to work at the North York location until May 1, 2024, then the Sprott Money downtown location after that.

Source ⇲
Job Search