Warranty Specialist

Job Description

Position Summary:

The Warranty Technician is responsible for ensuring homeowner satisfaction by managing post-construction service requests and warranty issues in multi-family residential developments. This role involves direct interaction with homeowners, trade partners, and internal teams to assess, coordinate, and resolve warranty-related concerns efficiently and professionally.

Key Responsibilities:

Homeowner Support & Communication

• Receive and respond to homeowner service requests via designated platforms.
• Schedule and conduct inspections to evaluate warranty claims.
• Clearly communicate warrantable vs. non-warrantable items based on warranty guidelines.
• Provide timely updates and maintain positive homeowner relations.

Warranty Issue Resolution

• Perform minor repairs and coordinate with trades for larger issues.
• Supervise and verify completion of trade partner repairs.
• Ensure all service requests are resolved within established timelines (e.g., 18 days).
• Track and follow up on outstanding deficiencies.

Documentation & Reporting

• Maintain accurate logs of service requests, inspections, and completed work.
• Generate and manage work orders and purchase orders for non-warrantable repairs.
• Update warranty coordinators and managers on escalated issues and progress.

Trade & Site Coordination

• Schedule and oversee trade appointments, ensuring quality and timeliness.
• Reschedule and manage follow-ups for missed appointments.
• Ensure trades adhere to safety and quality standards.

Construction Knowledge & Safety

• Interpret blueprints and understand scopes of work.
• Identify construction deficiencies during walkthroughs and possession.
• Maintain safety standards during inspections and repairs.

Qualifications:

• Minimum 1 years of experience in residential construction or customer service.
• Strong understanding of construction practices, materials, and building codes.
• Ability to read blueprints and interpret technical documents.
• Excellent communication and problem-solving skills.
• Proficiency with scheduling and documentation software.
• Valid driver’s license and ability to travel between sites.