Generis
About us
Generis is a global provider of executive-level B2B Summits across North America and Europe. Our Summits serve as the optimal platform for senior executives to connect, engage and move business forward.
Learn more on our website:
Our Values
Built on a foundation of trust, Generis values its community of employees, partners, sponsors and delegates. Hard work, ingenuity and accountability form the bedrock of our high-performance culture.
Our Mission
Generis aims to consistently improve the way in which knowledge transfer and face-to-face interactions take place.
Our Summits enhance the partnership development process through an evolving understanding of how executives and professionals create and sustain successful relationships. Our commitment to delivering world-class content and connecting business ideas with relationship opportunities is “The Generis Experience.”
Working hours: Normal business hours are 8:30 a.m. to 5:00 p.m., Monday to Thursday, and 8:30 a.m. to 4:30 p.m. on Friday, with a one-hour lunch break between 12:30 p.m. and 1:30 p.m.
Office Location: 555 Richmond Street West, Toronto, ON
Working Environment: 100% in office.
Travel Requirement: All candidates must have the ability and willingness to travel to the USA and Europe up to 15x a year.
Vice President – Global Account Management
We are seeking a dynamic and results-driven leader to spearhead our customer retention and revenue growth initiatives. In this pivotal role, you will champion year-over-year retention strategies, accelerate growth within an established and robust portfolio, and represent Generis across our global event landscape.
You will also serve as an inspiring mentor and hands-on manager for our exceptional Account Management team-a collective of the organization’s top sales talent. The ideal candidate is an elite performer, eager to lead and elevate an already high-achieving team. We seek a leader who is confident taking the helm, readily equipped to showcase both formidable sales expertise and astute analytical capabilities from the outset.
Key Responsibilities
Sales Performance – Retention and Expansion
- Enable the continued growth of the business through focused retention and expansion efforts, taking ownership and accountability for all repeat-oriented initiatives, managing an 8-figure book of business.
- Meet or exceed client retention (volume) and revenue retention (dollar value) targets as established by the SVP of Global Revenue.
- Identify accounts which can invest with Generis on a global platform and support the Account Management team in crafting messaging and executing outreach to decision-makers in these organizations.
Encourage and incentivize cross-selling between the North American and European portfolios at every opportunity. - Identify competitor Events within Generis’ industry verticals and acquire strategic accounts from those Events to participate in our Summits.
- Travel to all Events to support global retention efforts and act as the “Closer” wherever possible (40% travel required in both the USA and Europe).
- Provide feedback on areas that may improve client retention.
People Leadership – Management and Mentorship
- Manage the Global Account Management team, currently comprising 5 Sponsor Account Managers (4 in North America, 1 in Europe), with planned headcount growth to 7 in FY26. Leverage dashboards and reporting capabilities in Salesforce to monitor inputs and outcomes in collaboration with the Senior Revenue Operations Manager.
- Submit reports on team performance on a biweekly cadence to the SVP of Global Revenue, providing updates including (but not limited to) pipeline generated, attainment vs. run rates, and performance management actions.
- Ensure Salesforce adoption and utilization by the Account Management team.
- Develop talent within the Account Management team to enhance overall effectiveness and expand individual capabilities. Identify strengths and weaknesses for each Account Manager and create tailored coaching and mentorship plans for each.
- Coordinate and engage in weekly 1:1 meetings with the Account Managers, with a focus on tracking performance against KPIs, including (but not limited to) daily/weekly activities, daily/weekly opportunities generated, attainment of monthly/quarterly/annual sales targets, and on-site & post-event revenue retention.
- Engage with team members for over-the-desk coaching, knowledge sharing or general motivation (pump-ups).
- Contribute to maintaining strong team morale and enthusiasm.
General Business Performance Improvement
- Provide feedback to other Heads of Departments and senior leadership on potential product improvement and portfolio expansion opportunities.
- All other responsibilities as required.
Qualifications & Experience
The ideal candidate will possess the following qualifications and demonstrate substantial experience in the areas outlined below:
- Outbound B2B Sales and Team Leadership Experience: 8+ years progressive experience in Business-to-Business sales, coupled with 5+ years in a sales leadership role.
You should have a proven track record of driving revenue growth and managing high-performing sales teams in an outbound sales environment. - Demonstrated Success in Exceeding Quota: A verifiable history of consistently meeting or exceeding sales targets within a dynamic, quota-driven environment is required. You must thrive in a fast-paced setting and deliver exceptional results.
- Deal Closure Proficiency: Experience in successfully closing high-value transactions, specifically with Average Contract Values (ACVs) exceeding $100,000. You must have the ability to navigate complex organizational structures and secure substantial deals.
- Exceptional Relationship Management Skills: Proven expertise in cultivating and maintaining strong client relationships, including the ability to navigate challenging conversations and effectively address retention concerns to minimize customer attrition.
- Strong Leadership and Analytical Acumen: Robust leadership skills, combined with keen attention to detail, are vital.
You should lead by example, be data-driven in your approach, and exhibit a bias for action, driving initiatives to completion. - Executive Presence: The ability to communicate effectively and professionally with C-Level executives from leading global brands is essential. You must possess the poise and confidence to engage in strategic discussions and build rapport with key decision-makers.
- Strategic Business Insight: A strong commercial acumen, including the ability to analyze market trends, leverage internal resources strategically, and drive initiatives that result in positive growth outcomes for the organization.
- Prior experience using Salesforce CRM is not required, but is a strong
Compensation Structure
The compensation plan for this role includes the following components:
- A Competitive Base Salary, paid biweekly
- Bonus Eligibility with Monthly & Quarterly payment schedule
- Health benefits after 3 months of employment + extended mental health and lifestyle tools and support hub
- 20 paid days off per year (15 Vacation Days + 5 Personal Days) + Holiday Office Closure
