University Navigator

Job Description

<p><h3>Overview</h3>
<p>University Navigator – Office of the Registrar, Ayamdigut (Whitehorse) Campus. Full-Time position with a wage range of $37.90 - $45.13 hourly based on 75 hours bi-weekly. Employment Opportunity Number: 25.28. Closing Date: October 16, 2025.</p>
<p>The University Navigator is an exciting new role designed to help Yukon University implement its Strategic Enrolment Management Plan. The successful candidate will lead new initiatives and positively shape the admissions process with adaptability and resilience and a focus on continuous improvement. The role is suited to a dynamic, customer-service-oriented individual with a passion for education and helping students achieve their academic goals.</p>
<p>The incumbent will provide enrolment and general academic information to prospective Yukon University students. The role requires strong interpersonal and communication skills to advise potential students on programs and courses, including admission requirements, application processes, potential employment and career options related to programs, general student financial aid and Yukon First Nation funding options, requirements for graduation, and opportunities for transfer to other post-secondary institutions. This breadth of knowledge supports collaboration with diverse stakeholders across academic and service areas of the institution.</p>
<h3>Responsibilities</h3>
<ul>
<li>Assist prospective students with the application process by engaging through phone, email, and in-person consultations to understand their educational needs and aspirations.</li>
<li>Provide detailed information on program offerings, admission requirements, and financial aid options; conduct thorough assessments of prospective students’ qualifications and ensure all necessary documentation is submitted.</li>
<li>Apply strong problem-solving skills to help current and prospective students navigate complex enquiries across program and service areas.</li>
<li>Collaborate with internal teams to ensure timely follow-ups and support throughout the enrolment process and maintain accurate records in the enrolment management system, ensuring compliance with institutional policies and procedures.</li>
<li>Recruit new students and promote the University through outreach events, workshops, and community engagement activities to attract potential students; contribute to projects related to the Strategic Enrolment Management Plan execution.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Bachelor’s degree in education, communication, or a related field.</li>
<li>2+ years of experience in admissions, enrollment, or a customer-oriented role, preferably in the education sector.</li>
<li>Preference will be given to candidates with familiarity with financial aid processes and a proven track record of meeting or exceeding enrolment goals.</li> </ul>
<h3>Technical Skills and Relevant Technologies</h3>
<ul>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.</li>
<li>Ability to leverage technology for effective communication and engagement with prospective students.</li>
<li>Proficient in using CRM systems and other technology tools to manage enrolment processes.</li>
</ul>
<p>Yukon University is committed to the values of equity, diversity, and inclusion. All qualified persons are encouraged to apply; however, qualified candidates who self-identify as Yukon First Nations, as well as Métis, Inuit or other Indigenous ancestry will be given priority. Consideration may be given to candidates with the appropriate blend of education and experience.</p>
<h3>How to Apply</h3>
<p>Quoting the employment opportunity number, please send your cover letter and resume to:</p>
<p>Human Resource Services<br/>
Yukon University, Box 2799<br/>
Whitehorse, Yukon, Y1A 5K4<br/>
Fax: 867 668 8896<br/>
Email: hr@yukonu.ca</p>
<p>Applicants should clearly outline all relevant qualifications since selection for interview will be based on applications submitted. A statement of qualifications, which outlines the selection standards, and a position description are available in PDF format for all Bargaining Unit positions, by following the links above. Please be prepared to provide official transcripts upon request. We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.</p></p>
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