Collabera
Note: We only need candidates who worked with a financial institution and written content for Financial Documentation, Trainings, Securities/Securities Lending System.
No other profiles would be entertained.
Overview:
- We are seeking an experienced Technical Writer to join our Securities Lending Operations team.
- This role is pivotal in creating detailed process documentation and training materials to support the implementation and operation of our new Securities Lending system.
- The ideal candidate will have a strong background in technical writing, with the ability to simplify complex technical concepts for diverse audiences.
Key Responsibilities:
- Collaborate with subject matter experts (SMEs), developers, and stakeholders to gather detailed information about the new Securities Lending system and business process execution.
- Review existing training materials to create comprehensive process documentation, including step-by-step guides, workflows, and troubleshooting guides for organization-wide dissemination.
- Develop user manuals, quick reference guides, FAQs, and training materials tailored to various audiences.
- Standardize documentation to maintain consistency in tone, format, and structure.
- Utilize visuals such as diagrams, charts, and screenshots to enhance understanding of processes.
- Conduct regular reviews and updates of documentation to reflect system changes or process improvements throughout the project lifecycle.
- Maintain a documentation repository for version control and easy access.
- Support the training of wider Securities Lending teams.
- Provide regular and ad-hoc updates on document creation progress.
Essential Skills and Experience:
- Proven experience as a Technical Writer, particularly with process and system documentation.
- Strong ability to simplify technical concepts for non-technical audiences.
- Excellent writing, editing, and organizational skills.
- Proficiency in documentation tools such as Office Suite, Adobe Acrobat, or specialized software (e.g., Confluence, Jira, Qtest).
- Understanding of workflow or process mapping tools.
- Understanding of the Securities Lending and/or financial industry.
Nice-to-Have Skills and Experience:
- Experience working in agile environments.
Department Description:
- The Securities Lending Operations department comprises approximately 90 team members across middle and back office functions.
- We operate collaboratively with counterparts in the UK and Malaysia, fostering a supportive and dynamic team culture.
Project Description:
- Securities Lending Program Upgrade – This project involves upgrading our Securities Lending system to enhance functionality and efficiency.
