Dexian
Job Title: Technical Support Analyst
Location: Mississauga, ON (Hybrid)
Duration: 12+ months (possible extension or conversion)
Overview:
This role ensures production stability, incident resolution, and system improvements while collaborating globally with teams in NY, HK, Mumbai, Belfast, and Shanghai.
Responsibilities:
- Provide 1st line technical support via phone, email, and in-person.
- Manage and resolve production incidents, perform root cause analysis, and ensure SLA compliance.
- Improve application stability, efficiency, and automation through key initiatives.
- Support change management, deployments, and onboarding of new applications.
- Participate in shift rotations (7:00 am-7:00 pm EST) and weekend support.
Experience with:
- Linux & shell scripting
- SQL & databases (Oracle, Sybase, MS SQL)
- Windows OS & Office troubleshooting
- Monitoring & deployment tools (e.g., ITRS, uDeploy)
- Programming/scripting: Python, Perl, Java, HTML
- Basic networking & traffic analysis
- Familiarity with incident/problem management processes & ticketing tools.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.
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Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
