Technical Client Partner

Job Description

<p>Noise Digital is an award-winning digital agency and data consultancy that has been a pioneer in performance marketing since 1998. We empower brands to make smarter strategic decisions by capitalizing on data-informed, consumer-centric strategies that unlock new opportunities and drive business growth. As part of the Havas Media Group, a global communications network with over 22,000 people in more than 100 countries, we combine our deep Canadian roots and agile mindset with the resources and reach of a worldwide leader.</p><p><br></p><p>Our Technology division is the engine of modern marketing. We don't just use technology; we build it. Our team of world-class engineers and data scientists are pioneering the use of cloud infrastructure, applied AI, and predictive analytics to solve our clients' most challenging business problems. As a Google Cloud and Google Marketing Partner, we sit at the cutting edge of digital transformation, turning data into intelligence and intelligence into growth.</p><p><br></p><p><b>The Opportunity: Your Role as a Solutions Consultant</b></p><p>We are seeking a motivated and curious Client Partner to join our Technical Solutions team. In this role, you will be a key advisor to our most important client relationships. You will act as a vital bridge between our clients' business needs and our advanced engineering and analytics teams, ensuring the solutions we build deliver real-world value. You will also act as the strategic advisor to your clients, helping to sell through impactful strategies to address their varied needs. This is a hands-on role where you will learn and grow by supporting a portfolio of strategic accounts, helping them navigate the modern technology landscape.</p><p><br></p><p>This is an ideal opportunity for an individual with a strategic mindset, a foundational understanding of technology, and a passion for client service to develop their skills in a fast-paced, innovative environment. You will work closely with senior leaders to help shape client solutions, coordinate project delivery, and build lasting partnerships.</p><p><br></p><p><b>What You'll Do</b></p><p><b>Our Clients’ Strategic Advisor:</b></p><ul><li>Serve as a key day-to-day contact and strategic advisor for a portfolio of Noise clients, helping them define and realize their business goals under the guidance of senior team members.</li><li>Collaborate with account executives to develop account strategies, lead pursuits, and manage complex contracting processes.</li><li>Lead and support the facilitation of key client meetings and workshops, including planning sessions and business reviews.</li><li>Lead and support in the creation of compelling presentations, proposals, and statements of work that sell through client strategies and articulate the business value of our technical solutions.</li><li>Partner with growth leads and senior account leads to support in pursuing new business opportunities within existing and prospective accounts.</li><li>Represent Noise’s values in client interactions, fostering trust and long-term partnerships.</li></ul><p><br></p><p><b>Team & Agency Contribution:</b></p><ul><li>Contribute to research on relevant industry and technology trends to help inform the team's strategic direction.</li><li>Support the development and refinement of the technology division's service delivery processes and best practices.</li></ul><p><br></p><p><b>Technical Solutioning & Translation:</b></p><ul><li>Prepare presentations that can effectively communicate strategic and analytical concepts to executive and non-technical audiences.</li><li>Assist in translating client business needs into technical requirements and functional specifications for our engineering and analytics teams.</li><li>Help bridge the communication gap between business stakeholders and technical teams, ensuring clear alignment throughout the project lifecycle.</li><li>Learn and advise clients on the application of Noise's technology offerings, with a focus on Google Cloud Platform, Google Marketing Platform, and our AI/ML solutions.</li></ul><p><br></p><p><b>Delivery Coordination:</b></p><ul><li>Assist in coordinating the delivery of engineering and analytics projects by tracking progress, monitoring resource allocation, and identifying potential risks alongside project managers and technical leads.</li><li>Serve as the first point of contact for client issues, providing timely communication and escalating to senior team members when necessary to ensure swift resolution.</li></ul><p><br></p><p><b>What You'll Bring</b></p><p><b>Essential Qualifications:</b></p><ul><li>2-4+ years of experience in a client-facing role within a technology company, digital agency, or consulting firm.</li><li>Demonstrated experience contributing directly to a sales process, including building presentations, writing proposals, and presenting ideas to clients.</li><li>Excellent verbal and written communication skills, with the ability to translate and explain technical concepts through compelling stories outlining clear business outcomes.</li><li>Experience in a client-facing role supporting technology or marketing accounts, with a passion for providing excellent customer service.</li><li>A foundational understanding of cloud computing principles (GCP preferred), AI concepts, data analytics concepts, and/or the marketing technology landscape.</li><li>Familiarity with account and project financials, such as budgets and scope management.</li><li>A proactive, problem-solving mindset with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li></ul><p><br></p><p><b>Preferred Qualifications:</b></p><ul><li>Candidates with prior experience working in technology consulting firms will be given strong preference.</li><li>Direct experience with Google Cloud Platform and/or Google Marketing Platform.</li><li>Familiarity with AI, MLOps, DevOps practices, data modeling, or enterprise data architecture.</li><li>Relevant industry certifications such as Google Cloud (e.g., Cloud Digital Leader), Professional Scrum Product Owner (PSPO), or Certified Scrum Product Owner (CSPO).</li><li>Prior experience working with clients in specific verticals such as Travel & Tourism, Utilities, Retail, Financial Services, CPG, or B2B Technology.</li><li>A Bachelor's degree in a relevant field such as Information Systems, Business Administration, Marketing, or Computer Science.</li></ul><p><br></p><p><b>Why Noise Digital? Your Impact and Growth</b></p><p>At Noise Digital, you will learn and grow at the dynamic intersection of strategy and execution. You will work closely with our advanced engineering teams and have a clear path for career growth and professional development. We are committed to investing in our people, providing mentorship, and empowering you to make a real, measurable impact. If you are a curious, collaborative, and driven individual who wants to build a career at the forefront of technology-driven marketing, we want to hear from you.</p>