Team Lead

Application Deadline: 23 May 2025 Department: Canada Retail Location: Toronto Premium Outlets (TRT) Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. Key Responsibilities Leadership & Team Development: * Foster a collaborative and supportive team environment, uniting colleagues around shared goals. * Drive continuous growth by coaching, training, and mentoring your team. * Keep your team informed and engaged through clear, open communication. * Empower your team with up-to-date product knowledge to meet customer needs confidently. Operational Excellence: * Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. * Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. * Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. * Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Sales & Performance: * Motivate your team to meet and exceed sales targets and KPIs. * Identify growth opportunities for team members and suggest strategies for their development. Customer Experience: * Set the standard for exceptional customer service and ensure it’s delivered consistently. * Resolve customer concerns promptly and professionally, creating memorable shopping experiences. * Represent the Mountain Warehouse brand with enthusiasm and professionalism. * Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. We Would Love To Meet Someone Who Is * Passionate about delivering outstanding customer service. * A confident and reliable motivator, with a talent for inspiring others. * Experienced in all areas of retail, from stock control to visual merchandising. * A strong communicator who can engage at all levels and provide constructive feedback. * Proactive and results-driven, with a track record of setting and achieving goals. * Approachable, trustworthy, and a natural team player. * Skilled at problem-solving within company guidelines and policies. What’s in it for you? * Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary * 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance * 6% vacation pay paid out biweekly * A stable, successful and supported environment * Length of service awards You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!