Posted: 2 hours ago
Job Description
<span ><span ><strong>Collections & Client Account Specialist - (MONTREAL-BASED)</strong></span></span><br><span ><span ><strong>Location requirements - 4 days at the office, 1 remote</strong></span></span><br><span ><span >Are you a results-driven professional who thrives on solving problems, building relationships, and taking initiative? We’re looking for someone who can lead <strong>collections efforts</strong> with confidence and creativity — not just follow instructions, but bring ideas to the table and drive improvements. If you have a background in <strong>executive assistance</strong>, <strong>project coordination</strong>, or <strong>client-facing roles</strong>, this is your chance to make a real impact.</span></span><br><span ><span ><strong>Your Mission</strong></span></span><br><span ><span >You’ll be the <strong>primary force behind collections</strong>, ensuring timely payments while maintaining strong client relationships. This role goes beyond routine accounting — it’s about being proactive, responsive, and strategic in managing receivables and improving processes.</span></span><br><span ><span ><strong>Key Responsibilities</strong></span></span><ul><li ><span ><span ><strong>Own the collections process</strong>: initiate follow-ups, negotiate payment plans, and resolve outstanding balances with professionalism and persistence</span></span><li ><span ><span >Build and maintain strong client relationships to ensure smooth communication and payment cooperation</span></span><li ><span ><span >Monitor and manage aging reports, flag risks, and escalate issues when needed</span></span><li ><span ><span >Collaborate with internal teams to resolve billing discrepancies and streamline workflows</span></span><li ><span ><span >Provide insights and suggestions to improve collection strategies and client engagement</span></span><li ><span ><span >Support light accounting tasks such as payment application, reconciliations, and reporting</span></span><li ><span ><span >Contribute to special projects and process improvements across finance and operations</span></span><li ><span ><span >Act as a liaison between finance, client service, and leadership teams to ensure alignment</span></span></ul><span ><span ><strong>What You Bring</strong></span></span><ul><li ><span ><span >Proven experience in <strong>collections</strong>, <strong>client relations</strong>, or <strong>project coordination</strong></span></span><li ><span ><span >A proactive and solution-oriented mindset — you don’t just follow instructions, you improve them</span></span><li ><span ><span >Strong communication and interpersonal skills, with the ability to handle sensitive client interactions</span></span><li ><span ><span >Ability to work independently, prioritize tasks, and manage multiple deadlines</span></span><li ><span ><span >Comfort with basic accounting tools and systems (experience with AR software is a plus)</span></span><li ><span ><span >Bilingual proficiency in French and English (spoken and written) is a must</span></span></ul><span ><span ><strong>Why You’ll Love This Role</strong></span></span><ul><li ><span ><span >You’ll have the freedom to take initiative and make a real impact</span></span><li ><span ><span >Work in a collaborative, respectful, and performance-driven environment</span></span><li ><span ><span >Enjoy a modern workspace, wellness activities, and a supportive team culture</span></span><li ><span ><span >Access to generous vacation, insurance benefits, and telemedicine services</span></span></ul><br><br><span ><span ><strong>Spécialiste du Recouvrement et des Comptes Clients (BASÉ À MONTRÉAL)</strong></span></span><br><span ><span ><strong>Exigences de localisation : 4 jours au bureau, 1 jour à distance</strong></span></span><br><span ><span >Vous êtes une personne dynamique, proactive et orientée résultats ? Vous aimez résoudre des problèmes, bâtir des relations solides avec les clients et prendre des initiatives ? Ce poste est fait pour vous. Nous recherchons un(e) professionnel(le) capable de <strong>prendre en charge les efforts de recouvrement</strong>, tout en apportant des idées et des améliorations aux processus existants. Une expérience en <strong>assistance exécutive</strong> ou en <strong>gestion de projets</strong> est un atout majeur.</span></span><br><span ><span ><strong>Votre mission</strong></span></span><br><span ><span >Vous serez le <strong>pilier du recouvrement des comptes clients</strong>, avec pour objectif principal d’assurer le suivi des paiements, de maintenir des relations de confiance avec les clients et de contribuer activement à l’amélioration des processus internes.</span></span><br><span ><span ><strong>Responsabilités principales</strong></span></span><ul><li ><span ><span ><strong>Gérer de manière proactive et réactive les activités de recouvrement</strong> : relances, négociations, suivi des paiements en souffrance</span></span><li ><span ><span >Établir et entretenir des relations solides avec les clients pour faciliter les paiements et résoudre les litiges</span></span><li ><span ><span >Surveiller les rapports d’ancienneté des comptes et identifier les risques de non-paiement</span></span><li ><span ><span >Collaborer avec les équipes internes pour résoudre les écarts de facturation et améliorer les flux de travail</span></span><li ><span ><span >Proposer des idées et des solutions pour optimiser les stratégies de recouvrement et l’expérience client</span></span><li ><span ><span >Effectuer certaines tâches comptables légères : application des paiements, rapprochements, rapports</span></span><li ><span ><span >Participer à des projets spéciaux et à l’amélioration continue des processus</span></span><li ><span ><span >Servir de lien entre les équipes de finance, de service client et de direction</span></span></ul><span ><span ><strong>Profil recherché</strong></span></span><ul><li ><span ><span >Expérience confirmée en <strong>recouvrement</strong>, <strong>relations clients</strong>, <strong>coordination de projets</strong> ou <strong>assistance exécutive</strong></span></span><li ><span ><span >Esprit d’initiative, capacité à proposer des idées et à améliorer les méthodes de travail</span></span><li ><span ><span >Excellentes compétences en communication et en gestion des relations interpersonnelles</span></span><li ><span ><span >Capacité à travailler de manière autonome et à gérer plusieurs priorités</span></span><li ><span ><span >Maîtrise des outils comptables de base (la connaissance de logiciels de gestion des comptes clients est un plus)</span></span><li ><span ><span >Maîtrise du français et de l’anglais, à l’oral comme à l’écrit </span></span></ul><span ><span ><strong>Ce que vous allez aimer dans ce poste</strong></span></span><ul><li ><span ><span >Un environnement de travail stimulant, respectueux et axé sur la performance</span></span><li ><span ><span >La liberté de prendre des initiatives et de faire une réelle différence</span></span><li ><span ><span >Des bureaux modernes, des activités bien-être et une culture d’équipe bienveillante</span></span><li ><span ><span >Des avantages sociaux généreux : vacances, assurance, téléconsultation médicale, etc.</span></span></ul><br> <p ><p>Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</p></p><p ><h3>EEO Notice </h3><p>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.</p><p>Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:HR@vaco.com">HR@vaco.com</a> .</p><p>Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">workplace discrimination is illegal</a>. </p><p>By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</p></p><p ><h3>Privacy Notice</h3><p>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. </p><ul> <li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" target="_blank" rel="noopener">here</a>.</li> <li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>. </li> <li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" target="_blank" rel="noopener">here</a>.</li> <li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" target="_blank" rel="noopener">here</a>.</li></ul></p><p ><h3>Pay Transparency Notice</h3><p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:</p><ul> <li>the individual’s skill sets, experience and training;</li> <li>licensure and certification requirements;</li> <li>office location and other geographic considerations;</li> <li>other business and organizational needs.</li></ul><p>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</p></p>
