Solution Architect

Job Description

The Role:

You will be responsible for :

• Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures.
• Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows.
• Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met.
• Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption.
• Be the Bridge Between Business & Engineering - Translate complex customer requirements into actionable specifications for Netomi's engineering and product teams.
• Serve as a trusted advisor—educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations.
• Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems.
• Develop lightweight integration code and automation scripts when needed to unblock deployments.
• Contribute to Product & Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands.
• Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use.

Ideal Profile:

• Experience & Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.
• Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP).
• Proficiency in at least one programming language (Java, Python, or JavaScript).
• Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs.
• Proven ability to lead technical discussions with both executives and engineers.
• Mindset & Attributes - Customer-first problem solver with a bias for action.
• Skilled at balancing immediate delivery needs with long-term architectural vision.
• Comfortable operating in fast-paced, high-growth environments.
• Strong communicator who can influence without authority and inspire trust across functions.
• Education - Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
• Competitive Positioning — Why This Role at Netomi Is Different
• While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction.
• At Netomi, you will - Shape AI at the frontier — Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks.
• Own the end-to-end customer journey — From discovery to deployment, you're not handing off after the sale—you're ensuring the solution is live, integrated, and delivering measurable value.
• Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies.
• Operate without the bureaucracy — As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players.
• See immediate impact — Your work will be visible in production within weeks, not quarters.

What's on Offer?

• Work alongside & learn from best in class talent
• Great work environment
• Work within a company with a solid track record of success