ServiceNow Technical Project Manager

Job Description

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com.

Location

Hybrid. Candidates located within 25 miles of a DXC office are required to work onsite two days per week and may travel up to 50% to client locations.

What you get to do in this role

Own and Drive Specific Initiatives

• Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds)
• Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria
• Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver
• Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders
• Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect

Manage Technical Complexity

• Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform
• Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems arise
• Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
• Translate technical complexity into clear status updates and implications for non‑technical stakeholders
• Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early

Collaborate Across Delivery Acceleration

• Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans
• Work peer-to-peer with other Technical Project Managers to identify cross‑initiative dependencies and coordinate sequencing
• Build strong working relationships with technical leaders
• Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
• Contribute project status, risks, and learnings to portfolio‑level reporting and decision‑making forums

Drive Stakeholder Alignment

• Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors
• Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks
• Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems
• Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment
• Build trust through follow‑through, technical credibility, and honest communication

Navigate Ambiguity and Change

• Operate effectively in environments where requirements evolve, priorities shift, and the "right answer" isn't always clear
• Adapt project plans quickly as new information emerges, technologies change, or business priorities shift
• Make pragmatic decisions with incomplete information, using judgment to balance speed with quality
• Help teams maintain focus and momentum even when the path forward isn't perfectly defined
• Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement

Contribute to Organizational Excellence

• Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization
• Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
• Contribute to portfolio planning cycles—helping size initiatives, estimate effort, and sequence work realistically
• Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers

What Makes This Role Different

• This isn’t traditional project management where you follow a defined playbook. You’re helping build new AI products, transform delivery methodology, and integrate cutting‑edge tools, often without precedent or clear requirements.
• You’ll need to bring structure without bureaucracy, drive accountability without command‑and‑control, and deliver results while building relationships.
• The best Technical Project Managers in this role are equal parts strategic thinker, tactical executor, technical translator, and organizational catalyst.

Qualifications

• 7+ years of technical project management experience in software development, AI/ML, or technology consulting environments
• Demonstrated ability to lead complex projects involving cross‑functional technical teams, ambiguous requirements, and evolving priorities
• Strong technical acumen—ability to understand software architecture, APIs, data flows, and integration patterns without necessarily being a developer
• Proven track record delivering results in fast‑paced, innovation‑driven environments where change is constant
• Excellent collaboration skills—ability to work peer‑to‑peer with senior technical leaders and influence without direct authority
• Project management expertise with various methodologies (Agile, Scrum, Kanban, Waterfall) and the judgment to apply the right approach
• Outstanding communication skills—can explain technical concepts clearly and tailor messages for different audiences
• ServiceNow platform knowledge or experience with enterprise workflow automation preferred
• PMP, CSA & 1‑2 ServiceNow CIS Certifications required and/or completed within 120 days

Must be legally authorized to work in Canada without requiring sponsorship now or in the future.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e‑mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.