Job Description
<p><h3>Overview</h3><p>Why SoftwareOne?</p><p>For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.</p><p><b>What you should know about us:</b></p><p>Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.</p><p>Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.</p><p><b>What we expect from our employees:</b></p><p>Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.</p><p>The role</p>
<p><b>Job Summary</b></p><p>The <b>ServiceNow ITAM Technical Consultant</b> is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions on the ServiceNow platform. The solutions should align with best practices; ensuring upgradeability and stability. Communication skills are essential for successful client delivery and stakeholder adoption.</p><p><b>Role & Responsibilities</b></p><ul><li>Design, configure, and deployment of ServiceNow modules leveraging industry best practices and standards.</li><li>Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas.</li><li>Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality.</li><li>Contribute to internal artifacts and deliverables to ensure they meet solution requirements.</li><li>Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.</li><li>Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.</li><li>Assist teams with associated technical and process activities.</li><li>Maintain instance integrity & security based on ServiceNow best practices.</li><li>Provide functional expertise as the SME for all application suites respective to their product line.</li><li>Provide mentorship and project oversight to ServiceNow developers and junior technical consultants.</li><li>Contribute to the sizing and scoping of product line projects.</li></ul><p><b>Success Criteria</b></p><ul><li>Delivery of stable, scalable, and compliant ITAM solutions with minimal post-deployment issues.</li><li>Positive stakeholder feedback and alignment of ITAM processes with strategic objectives.</li><li>Audit-ready documentation and consistent adherence to governance standards.</li><li>Achieve the chargeability goal established by management.</li><li>Active CSA certification and progress toward additional certifications relevant to assigned modules (e.g., ITSM, CIS-SAM, CIS-HAM). Participation in delta exams and credential maintenance activities as outlined by the ServiceNow Certification Maintain Program.</li></ul><p><b>Organizational Alignment</b></p><ul><li>The role will report to the ServiceNow Technical Team Lead.</li><li>The Technical Consultant will play an active role in the development of the Associate Technical Consultant.</li></ul><p><b>What we offer</b></p><ul><li>Generous pay with bonus structure</li><li>Independent environment without a lot of red tape where you are empowered to make decisions</li><li>Substantial benefits package that includes:</li></ul><ul><li>Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions</li><li>Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness</li><li>401k program with employer matching 50% up to the first 10% of employee’s contributions</li><li>Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice</li><li>Access to EAP and concierge services</li><li>Pre-paid legal at no cost</li><li>Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)</li><li>Employee stock purchase plan</li><li>Learning and development opportunities galore</li><li>Tuition reimbursement</li><li>And much more!</li><li>Specific to Milwaukee-based office employees: company-paid parking</li></ul><ul><li>Winning culture, inclusive environment, and friendly people all over the world</li><li>A remote-friendly organization, with colleagues working remotely either part or full-time</li></ul><p>As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.</p><p><b>What we need to see from you</b></p><p><b>What you offer</b></p><ul><li>Bachelor's degree in an IT related discipline, OR minimum (3) years of equivalent/relevant job experience in ITAM.</li><li>Demonstrated ability to work with stakeholders to define requirements and performance standards.</li><li>Strong analytical and problem-solving skills</li><li>Understanding of the Identification and Reconciliation engine and impacts to Asset Management</li><li>Experience with Normalization Data Services configuration</li><li>Experience with Software Asset Management Lifecycle</li><li>Experience with Hardware Asset Management Lifecycle</li><li>Experience with Procurement and Contract Management</li><li>Understanding of platform security and integration best practices</li><li>Fundamental knowledge of ServiceNow Common Service Data Model (CSDM)</li><li>Software development experience with JavaScript, API Integrations, Web development familiarity (HTML, CSS, and XML) and database concepts.</li><li>Excellent skills in leading workshops, gathering requirements, presenting complex technical information, and managing client relationships; including conflict resolution.</li><li>Ability to work as a trusted contributor on individual assignments and components as well as in a team environment and on client-developed teams</li><li>Ability to pass extensive background check and/or security clearances required to achieve certain certifications and/or to access secure customer locations</li><li>Extremely organized with a high level of attention to detail</li><li>Experience supervising individuals and/or managing teams on a project or ongoing basis</li><li>A positive promotor of work culture and a "can do" attitude</li><li>Willingness to learn and grow</li><li>Willingness to travel (up to 15%) and be comfortable in changing office environments</li></ul><p>Note: The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.</p><p>Target compensation for this role will be $100-125K CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.</p><p>We are not able to consider candidates residing in the state of Hawaii currently.</p><p>Job Function: Software & Cloud</p><p><b>Accommodations</b></p><p>SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs, and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.</p><p>At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.</p></p>
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