Service Supervisor

Job Description

<p>Division: Transportation and Construction</p><p>Department: Saskatoon Transit</p><p>Term: 1 Permanent Full Time position available.</p><p>Closing Date: 11/17/2025</p><p>Labour Group: SCMMA</p><p>Posting: 4711</p><p>Job Summary</p><p>This position oversees the day to day operations of conventional Transit through the supervision of bus operators and various support staff to ensure that safe, efficient and dependable bus and charter service is provided to all Saskatoon Transit Services customers.</p><p>Duties & Responsibilities</p><ul><li>Supervises, schedules and trains staff. Assists with recruitment and performs performance management processes.</li><li>Participates in the investigation and analysis of workplace accidents/incidents, report findings and recommends corrective action that includes: identifying root-causes and assisting with the implementation of counter-measures.</li><li>Represents Transit at public meetings, provides information sessions to schools and foreign students.</li><li>Coordinates and participates in transit security programs.</li><li>Monitors and reports on customer service programs and initiatives; investigates and resolves customer complaints.</li><li>Provides accurate route and schedule information to staff and members of the public.</li><li>Reports unsafe road conditions; establishes detours to maintain service following accidents, breakdowns, or when routes are impassable.</li><li>Maintains records associated with all Transit staff training programs, vehicle accidents, adjudications and operator certifications and assessments.</li><li>Monitors radio transmissions with bus operators to ensure system is operating efficiently.</li><li>Relieves Operators in emergent situations.</li><li>Performs other related duties as assigned.</li></ul><p>Qualifications</p><p>Education, Training and Experience Requirements:</p><ul><li>Successful completion of one year of a post-secondary program in a related discipline.</li><li>Four to six years' progressively responsible experience. Supervisory experience and experience in the transit or transportation industry is an asset.</li><li>Possession of a valid Saskatchewan Class 2A Driver's Licence.</li><li>Current driver's abstract from SGI demonstrating a safe driving record.</li></ul><p>Knowledge, Abilities and Skills:</p><ul><li>Demonstrated ability to provide supervision, leadership and training in order to achieve desired results.</li><li>Demonstrated ability to interpret and administer relevant aspects of the collective agreement.</li><li>Demonstrated ability to assess and resolve complaints in a satisfactory manner, including investigating and recommending appropriate solutions.</li><li>Demonstrated ability to provide effective customer service.</li><li>Demonstrated ability to communicate effectively, orally and in writing, while maintaining a high degree of confidentiality.</li><li>Demonstrated skill in the operation of a computer with word-processing, databases and spreadsheets.</li></ul><p>Additional Requirements</p><p>Shift work and weekend work will be involved.</p><p>Weekly Hours: 36.67</p><p>Salary Range: $71,064.48 to $83,177.52 CAD per annum (2023 rates)</p><p>Diversity, Equity and Inclusion</p><p>The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) "the good life", for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit </p><p>Accommodation</p><p>The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email </p><p>While we appreciate all applications we receive, only candidates under consideration will be contacted.</p><p>Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City</p>