SERVICE REPRESENTATIVE - St. Thomas
Job Description
SERVICE REPRESENTATIVE - ECR
Job Summary: The Service Representative processes financial transactions and cross-sells to affect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.
Essential Responsibilities
- Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc in accordance with established policies, regulations and service standards.
- Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.
- Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.
- Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentation.
- Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.
Other Responsibilities
- Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.
- Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.
- Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.
- Performs other related duties as assigned.
Independence of Judgment
The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises limited independent discretion; seeks guidance and direction from management when activities exceed established authorities.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Competencies
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language
- Computer literate
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How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with First Bank in St. Thomas.
Is this a remote position?▼
This appears to be an on-site role in St. Thomas.
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.