Title: Service Driver Team Lead
Requisition Id: 32020 Job Function: Field Services Operations Career Area: Operations Posting Location: London West
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company.
This role will be required to provide out of hours on call duties, on a rota basis as required.
Key Job Activities:
Ensures that daily work schedules for SD’s are prepared and distributed.
Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.
Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Helps resolve service problems as directed.
Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
Implements truck inspections and security check process.
Required Education: in GCSE
IOSH Managing Safety
Educated to GCSE level or equivalent
Certificate of Professional Competence is an advantage
Good time management skills
Good interpersonal skills
Computer literate, proficiency of SAP data system
People orientated – believes people make the difference
Good work ethic
Results oriented – motivated by success
Focused on career progression
Committed to personal development and continuing education
Management or supervisory aptitude
Understanding of Routing Principles
Customer Service Orientation
Some Fleet Maintenance
Knowledge of Health & Safety guidelines
Certifications and/or Licenses:
Category C+ E / Class II licenceCertificate of Professional Competence is an advantage
Stericycle offers you:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person.
This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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