Service Desk Analyst
Job Description
Role: Service Desk Analyst L1
Length: starting asap - March 2026 (4 month contract)
Location: Hamilton, Ontario (5 days onsite)
Pay: flexible hourly rate
Your New Company
A respected national organization dedicated to delivering exceptional services and support. You'll be part of a collaborative team that values innovation and reliability in IT operations.
Your New Role
As a Service Desk L1 Specialist, you will provide first-level technical support to end-users. Your responsibilities include troubleshooting hardware and software issues, setting up laptops, and ensuring smooth onboarding for new employees. You'll be the first point of contact for IT-related inquiries, delivering timely and professional assistance.
What You'll Need to Succeed
- 1-2 years of experience in IT support or a similar role.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Hands-on experience with laptop setup, imaging, and peripheral configuration.
- Excellent troubleshooting skills for hardware and software issues.
- Strong communication and customer service skills.
- Ability to prioritize and manage multiple tickets in a fast-paced environment.
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Familiarity with Active Directory and user account management.
- Basic understanding of ITIL principles.
What You'll Get in Return
- Competitive salary and benefits package.
- Opportunity to grow within a supportive IT team.
- Exposure to modern technologies and best practices in IT service management.
What You Need to Do Now
If you're ready to start your career in IT support and make an impact, apply today to join a team that values your technical skills and commitment to service excellence.
How to Apply
Ready to start your career as a Service Desk Analyst at Hays?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Hays in Hamilton.
Is this a remote position?▼
This appears to be an on-site role in Hamilton.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.