Service Desk Analyst

Job Description

<p><b>Role:</b> Service Desk Analyst L1</p><p><b>Length: </b>starting asap - March 2026 (4 month contract)</p><p><b>Location:</b> Hamilton, Ontario (5 days onsite)</p><p><b>Pay:</b> flexible hourly rate</p><p><br></p><p><b>Your New Company</b></p><p>A respected national organization dedicated to delivering exceptional services and support. You'll be part of a collaborative team that values innovation and reliability in IT operations.</p><p><br></p><p><b>Your New Role</b></p><p>As a <b>Service Desk L1 Specialist</b>, you will provide first-level technical support to end-users. Your responsibilities include troubleshooting hardware and software issues, setting up laptops, and ensuring smooth onboarding for new employees. You'll be the first point of contact for IT-related inquiries, delivering timely and professional assistance.</p><p><br></p><p><b>What You'll Need to Succeed</b></p><ul><li>1-2 years of experience in IT support or a similar role.</li><li>Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.</li><li>Hands-on experience with laptop setup, imaging, and peripheral configuration.</li><li>Excellent troubleshooting skills for hardware and software issues.</li><li>Strong communication and customer service skills.</li><li>Ability to prioritize and manage multiple tickets in a fast-paced environment.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Familiarity with Active Directory and user account management.</li><li>Basic understanding of ITIL principles.</li></ul><p><br></p><p><b>What You'll Get in Return</b></p><ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a supportive IT team.</li><li>Exposure to modern technologies and best practices in IT service management.</li></ul><p><br></p><p><b>What You Need to Do Now</b></p><p>If you're ready to start your career in IT support and make an impact, apply today to join a team that values your technical skills and commitment to service excellence.</p>