Service Advisor

Job Description

<p>Service Advisor Type : Parttime, Permanent<br/>Location : New Minas, NS<br/>Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!<br/>Job summary<br/>The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers” needs and expectations regarding auto service maintenance and repairs.<br/>Benefits:</p><ul><li>An amazingly friendly team</li><li>Profit-sharing (conditions apply)</li><li>Employee discount</li><li>Diverse, inclusive and safe working environment</li><li>Ongoing training and learning</li><li>Group benefit plan (conditions apply)</li><li>On-site parking</li><li>Public transportation nearby</li><li>Working for an employer that”s involved in the community</li><li>Working for a locally owned business</li><li>And much more!!</li></ul><p>Responsibilities:</p><ul><li>Greet, assist and thank customers in a friendly manner, over the phone and in person.</li><li>Offer professional and knowledgeable advice to build customer trust and loyalty.</li><li>Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.</li><li>Prepare work orders and review the estimated costs with the customers.</li><li>Manage customers” expectations of when their vehicle will be ready.</li><li>Act as a liaison between customers and Service Centre employees.</li><li>Schedule service appointments.</li><li>Ensure compliance with Health and Safety regulations.</li></ul><p>Requirements / Skills</p><ul><li>Knowledge of automotive mechanical systems</li><li>Ability to work shifts (days, evenings, week-ends and holidays)</li><li>Approachable</li><li>Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching</li><li>Ability to find solutions to problems, adapt and cope with challenging situations and make decisions</li><li>Strong communication and interpersonal skills</li><li>Strong computer skills</li><li>Ability to plan, organize, delegate and follow-up on daily tasks</li><li>Valid driver”s licence for province of employment</li><li>Good working knowledge of COSTAR (asset)</li><li>Experience in a similar role (asset)</li></ul><p>Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.<br/>Apply for this job<br/>Full Name *</p><p>Email *</p><p>Phone Number *</p><p>Message to the employer (optional)</p><p>Are you legally eligible to work in Canada? *<br/>Yes No<br/>Do you meet the minimum age required by law to work in this province? *<br/>Yes No<br/>Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *<br/>Yes No<br/>What type of employment arrangement are you seeking? *<br/>Full-time Part-time<br/>Indicate your availability to work (select all that apply): *<br/>Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)<br/>Have you previously been employed with Canadian Tire? *<br/>Yes No<br/>If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *<br/>N/A Yes No<br/>How many years of relevant work experience do you have? *<br/>Less than a year 1-2 Years 3-5 Years 6-10 Years Over 10 Years<br/>If you were selected, how soon would you be available to start this job? *</p><p>Your Resume *</p>