Bank of Montreal
Senior Research Operations Specialist page is loaded
Senior Research Operations Specialist
Apply locations Toronto, ON, CAN | time type Full time | posted on Posted 2 Days Ago | job requisition id R250012598
Application Deadline: 05/29/2025
Address: 33 Dundas Street West
Job Family Group: Customer Solutions
The successful candidate will help make the UX research team and their outputs more efficient, scalable, impactful, and ethical. Responsibilities include developing and executing a formal ResearchOps strategy focusing on Knowledge Management & Democratization of Insights across BMO Digital, Governance, Recruitment, and Training. They will work closely with UX Research Leadership.
Responsibilities
- Design and create digital experiences prioritizing user and business needs over technology constraints.
- Understand user flows, interaction models, navigation, and usage.
- Apply user-centered design processes to develop satisfying and compelling experiences.
- Conduct user research and testing, develop wireframes and task flows based on user needs.
- Collaborate with development teams to create intuitive, user-friendly software using graphic design, programming, and web technologies.
- Work with cross-functional teams including engineering, product management, and user research.
- Select and implement the best design techniques and usability tests.
- Gather requirements and translate them into sketches, wireframes, visual designs, and prototypes.
- Use various design tools to communicate ideas and promote team collaboration.
- Create prototypes to convey initial concepts.
- Transform user and business needs into digital experiences.
- Develop sitemaps, information architecture, wireframes, and prototypes.
- Provide specialized consulting, analytical, and technical support.
- Handle non-routine situations independently.
Qualifications
Foundational proficiency: User Interface Design
Intermediate proficiency: Design Pattern/User Behavior, Imaging Tools, Web Analytics, Media Content and Graphic Designs, Emotional agility, Adaptability, Communication skills, Collaboration skills, Analytical and problem-solving skills, Data-driven decision making
Advanced proficiency: Business Requirements, Accessibility, Responsive design, Storytelling, Usability Evaluation, Design Thinking, Human Centricity, User Experience Design, User Research, Customer Centricity
Typically 5-7 years of relevant experience and a related post-secondary degree or equivalent experience.
Compensation
Salary: $74,800.00 – $138,600.00
Pay Type: Salaried
Salaries vary based on location, skills, experience, education, and qualifications. Benefits include health insurance, tuition reimbursement, insurance, retirement plans, and more. Details at BMO Total Rewards.
About Us
At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We support growth and impact from day one with training, coaching, and development opportunities. Visit us at BMO Careers.
We are committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request.
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