Senior Operations Manager

Job Description

Our client, a fast-growing leader in the property insurance services industry, is currently seeking a Senior Operations Manager to join their team in Calgary and support their expanding national operations. Known for delivering innovative, high-impact solutions during times of crisis, the company plays a critical role in helping policy holders return to normalcy after catastrophic events such as fires, floods, or other property damage.
 
Recognized for fostering a performance-driven and collaborative workplace culture, the organization is committed to operational excellence, continuous improvement, and team development. This is an exciting opportunity to join a business that combines purpose with impact, where growth is driven by resilience, innovation, and strong leadership. If you're looking for a career that blends strategic ownership with real-world results, we want to hear from you
 
Responsibilities:

• Lead day-to-day operations across multiple departments, ensuring efficiency, scalability, and service excellence.
• Own the operational P&L and drive revenue management strategies to meet and exceed gross margin targets.
• Set and communicate clear KPIs for managers, promoting accountability and performance across all teams.
• Optimize workflows and documentation, including onboarding, training, and standard operating procedures.
• Manage and grow vendor partnerships, including qualification, utilization, and performance oversight.
• Provide 24/7 support for high-risk or escalated claims and lead the Command Centre response during catastrophic events.
• Ensure compliance with provincial regulations (e.g., RTA) and internal quality standards.
• Foster a high-performing, accountable, and collaborative team culture through coaching and development of management-level staff.
• Champion a culture of innovation, problem-solving, and continuous improvement.
• Partner cross-functionally with other departments, including sales, to ensure exceptional claim resolution and client service.

 
Qualifications:

• 5–7 years of progressive experience in operations management within service-based sectors (e.g., hospitality, real estate, travel, or insurance).
• Proven leadership experience managing teams of managers/leaders.
• Bachelor's degree in Business, Operations, Finance, Logistics, or a related field preferred.
• Demonstrated financial ownership and P&L management.
• Strong change management skills with the ability to drive performance and adoption in dynamic environments.
• Advanced communication, delegation, and prioritization skills.
• Proficient with CRM systems (HubSpot experience is an asset) and Microsoft Office Suite.
• Strong analytical skills with a solution-oriented and growth-driven mindset.
• A collaborative leader with a practical, people-first approach to problem-solving and process improvement.

 
If the qualifications above speak to your experience and aspirations, apply now to submit your resume in confidence. We look forward to speaking with you

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About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.