Senior Manager, Customer Success (Enterprise)

Job Description

<p><h3>Overview</h3><p>Senior Manager, Customer Success (Enterprise) | RLDatix (North America | Remote). RLDatix is on a mission to raise the standard of care everywhere, trusted by over 10,000 healthcare organizations. Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare every day. We are forming a newly formed Customer Success team to empower healthcare organizations to realize the value of RLDatix solutions and improve safety and outcomes across the enterprise.</p><h3>Responsibilities</h3><ul><li>Lead and coach a team of Enterprise CSMs to support strategic healthcare customers across North America and ensure their success</li><li>Manage team capacity, assignments, and performance to deliver consistent, high-quality experiences across the enterprise customer base</li><li>Hold and manage your own book of strategic enterprise accounts, driving adoption, outcomes, and retention through direct engagement</li><li>Collaborate cross-functionally with Sales, Product, Support, and Services teams to drive strategic engagement and business outcomes</li><li>Monitor and improve key customer success metrics, including product adoption, health scores, satisfaction, renewals, and expansion</li></ul><h3>Qualifications</h3><ul><li>8+ years of experience in Customer Success within a healthcare SaaS company</li><li>Proven experience managing and developing a team, including performance management and coaching</li><li>Proven success in managing strategic, high-value enterprise customer relationships within a fast-paced SaaS environment</li><li>Deep understanding of hospitals, healthcare operations, and the challenges faced by provider organizations</li><li>In-depth knowledge on how to drive customer outcomes, product adoption, and retention strategies</li><li>Sincere interest in joining a newly forming function, with the ability to operate in ambiguity and create scalable processes</li><li>Ability to commute to client sites or company meetings as needed within North America (passport required)</li></ul><h3>Benefits</h3><p>We offer a flexible work environment with health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.</p><h3>Equal Opportunity</h3><p>RLDatix is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. If reasonable accommodation is needed in the application or interview process, please contact accessibility@rldatix.com.</p><h3>Notes</h3><p>Salary offers are based on a wide range of factors including location, skills, training, experience, education, and applicable licensure or certifications. Market and organizational factors are also considered.</p></p> #J-18808-Ljbffr