Senior Manager, Business Process Analysis

Shoppers Drug Mart / Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important.

We are a leader in retail and pharmacy. Well-known and convenient, with an extensive store network servicing the needs of Canadians.

We are a Canadian success story of 50 years, created by recognizing needs, building relationships, and focusing on doing what’s needed for our patients and customers. Our Pharmaceutical Partnerships team at our Central office manages the relationships with our external vendors and leads all aspects of inventory planning for thousands of brand and generic pharmaceutical products to ensure that our patients can get the product they need when they come to any of our pharmacies within the Shoppers Drug Mart and Loblaws network.

Shoppers Drug Mart is one of the most recognized and trusted names in Canadian retailing, with over 1,200 Shoppers Drug Mart and Pharmaprix stores in each province and three territories. We are one of the most convenient retailers in Canada, proudly serving Canadians who believe being healthy means looking and feeling good.

We are hiring a Senior Manager , Business Process Analysis Reporting to the Director of Vaccine Partnerships, you will complete process analysis in areas such as risk analysis, process integration, impact assessment, and facilitation of improvement areas for vaccine operations. You will also be responsible for Enterprise Vaccine and Vaccine-adjacent programs, procurement negotiations, and increasing commercial opportunities in support of pivotal initiatives.

You will provide a consistent approach to analyzing, measuring, and proactively uncovering commercial pharmacy and distribution opportunities. You will work closely with the Senior Manager, Vaccine Partnerships to collaborate with brand pharmaceutical manufacturers to find opportunities for enhancing Procurement, Category Management / Patient Care Services, and Health Solutions programs.

In this capacity, you will lead the integration of processes and our systems that exist and are to standard methodology. What you’ll do: Process Improvement Supports the business initiatives and assists projects in early project results, e.

g. , important metric assessment, risk analysis Work with cross-functional teams to identify processes, benefits, and risks of proposed process changes and alignment to organizational strategic objectives Lead all aspects of the process changes and how they fit into the overall business process Uncover opportunities for process optimization and work with partners to put these into place Directly participate in the analysis and negotiations surrounding strategic business initiatives Support the national Enterprise Vaccine and Vaccine-adjacent distribution programs including assisting with strategic planning, and execution and representing Shoppers Drug Mart as a wholesaler Provide market insights as input to forecasting This role has 1-2 direct reports New and Continuous System Improvements Provide a central point of contact for business users on all Province specific, SAP, ESA, and reporting systems Connect with business users and management on issue status’, system availabilities, and system changes Provide reinforcement for standardization of business processes Maintain solutions and business process document library to support key business areas Manage adherence to business process documentation standards Create required documentation for enhancements to existing systems and processes as requested by the business and approved by management Collaborate and partner with different business areas to effectively support end users and drive efficiencies Maintain and analyze issues log and find opportunities for optimization Record, track, and categorize user issues and determine criticality Create and manage incident tickets and identify assigned groups (functional, technical, master data) Perform and signoff User Acceptance Testing (UAT) for related systems Training Development and Delivery Identify training opportunism for users on all Province specific, SAP, ESA, and reporting systems Own the on-boarding/training of new users to the processes and systems Educate and train business users on the incident management process and tools Develop, initial scripting, testing, and approval for example BRD, UAT Test Cases Support training documentation and delivery with Learning & Development as required Support Vaccine Distribution Operations Invoice reconciliation Complete Vaccine and Vaccine-adjacent distribution tasks with the vaccine team as required Skills and Experience: University degree 5 – 8 years of previous experience in the Canadian pharmaceutical industry (Generic pharmaceutical and/or supply chain management experience an asset) Advanced analytical abilities with a sound knowledge of the provincial market access landscape Strong problem-solving skills Excellent written and verbal communication skills Detail-oriented, diplomatic teammate with a proactive results orientation Ability to multi-task in a high-paced environment with minimal supervision Proficiency in all Microsoft Office applications (especially Excel) Pharmacy experience is considered an asset Why now.

The pharmaceutical landscape continues to evolve at a fast pace and to provide the best support to our Stores and their teams and ensure our customers and patients are best served by visiting Shoppers we need to have the right individuals in the right roles. For the Pharmaceutical Partnerships team, that means continuing to review, understand and respond to industry and customer changes, and ensuring we have a tight-knit team that works well together and can respond immediately to a variety of unforeseen challenges.

The work of this team, and this role, plays a critical role in ensuring our stores can provide their patients with the best possible experience and give them the confidence to continue to choose Shoppers Drug Mart and Loblaws whenever they need a prescription filled. Why Shoppers.

At Shoppers Drug Mart, we have always remained true to our belief that the root of our success lies with our people. We pride ourselves on providing more ways to care about our patients, customers, and community.

We offer unique work, and the benefits you would expect from a large corporation, all with a smaller company feel, as well as: A high-energy and varied workplace that strives for and rewards excellence. Competitive pay structures, rewarding strong and consistent performance A highly customizable benefits plan, including a vacation purchase option Peer recognition programs Employee discounts on in-store purchases Opportunities for skill development and advancement in your work Learning and development through our SDM University The strong culture of charitable and community involvement A unique chance to work with an organization that is committed to improving the health and well-being of Canadians At Loblaw, we respect the environment, source products with integrity, and make a positive difference in the community.

Our CORE Values – Care, Ownership, Respect, and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Why work at Shoppers Drug Mart.

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .

Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc.

, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary with Benefits (Fixed Term) Shoppers Drug Mart Inc.



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