Senior Community Manager

Job Description

About the Role

As a Senior Community Manager, you’ll set and implement social media and communication campaigns to align with communication strategies. The Senior Community Manager is responsible for building, growing, and managing online communities for the brand. This role involves engaging with community members, creating content, and fostering a positive and inclusive environment that aligns with the brand's values and goals.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies.
• Work on content calendars and ensure timely publishing of social media posts.
• Provide engaging text, image and video content for social media accounts.
• Respond to comments and customer queries in a timely manner.
• Monitor and report on feedback and online reviews across various social media platforms.
• Organize and participate in events to build community and boost brand awareness.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
• Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
• Build relationships with customers, potential customers, industry professionals and journalists.
• Stay up-to-date with digital technology trends.
• Analyze the conversation around the brand daily.
• Know-how in analysis about the brand developing effective results for the KPI of the client.
• Identify actionable insights within consumer conversation that leads to impactful content creation and optimizations.
• Proactively pinpoint platform and content trends.

About You

The essentials:

• 6+ years of experience in Community Management.
• Knowledge of social media good practices in terms of formats and tone of voice.
• Ability to identify and track relevant community metrics.
• Knowledge of metrics, social listening tools and digital reports.
• Knowledge in managing CMS's.
• Experience in developing or implementing community manager strategies.
• Excellent verbal communication skills.
• Excellent writing skills.
• Strong organizational/QA skills for publishing on high profile channels.
• Strong writing skills for ad hoc copy requests and copy suggestions.
• Comfortable interacting with client.
• Knows ins-and-outs of social listening.
• Strong attention to detail (extremely important for this role).
• Familiar with scheduling tools, social listening tools.

Not a Must, But a Plus

• Acquainted with tech industry (prior knowledge of industry preferred).
• Able to gather strategic insights from listening.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

What We Offer

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range $73,000—$84,000 CAD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions\' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Advertising Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.