Sales Support – Telecom 

Status:

Regular, 

Location:

Mississauga, Ontario 

Job Description

Reporting To:

Director of Telecom

Key Accountabilities

• Support the Telecom sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales (ROI) and customer satisfaction while learning to be an Account Manager.
• Provide Inside sales support to grow business within existing accounts as well as new targeted accounts within the Telecom market.
• Work cooperatively with Telecom sales team to support the administration of sales functions when required
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in Telecom solutions

Duties

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
• Actively assesses Telecom competitors by analyzing and summarizing competitor information and trends;
• Develops sales opportunities by researching and identifying potential Telecom accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations;
• Closes new accounts by working with account teams, answering customer inquiries; verifying and entering information;
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Collaborating with purchasing team to fulfil and monitor new orders within the Telecom pillar;
• Develops accounts by checking customer’s buying history; suggesting related and new items;
• Assist in, where necessary, the various functions in office sales and administration, including
  • Liaise with operations and purchasing personnel while entering orders;
  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
  • Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
  • Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
  • Ensure proper administration in the management of freight claims and reel returns;
  • Run Customer Sales Report for sales team;
  • Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
  • Track no-charge “penny” reels and paid reels according to your branch’s policy;
  • Perform over-the-counter sales if your branch supports it;
  • Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;

• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Measurable increase in Sales ROI (Gross margin/Sales cost).
• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:
• Generate sales leads to be evaluated and pursued by frontline sales team;
• Distribute Marketing materials to sales team when required;
• Assist in coordinating promotional events;
• Performs any other duties as required by management

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree in Marketing, Business or relevant field preferred;
• Previous sales and/or customer service experience preferred;
• Strong communication and people skills, initiative;
• Proficient in Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

 

What’s in it for you