Retail-Ontario – Area Manager – On

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

About this Position

This role is responsible for leading, managing, coordinating, and implementing the customer scope of work within a designated area to provide exceptional Janitorial Services.
You will also be responsible for increasing revenue from existing customers and managing a mobile workforce.

Duties and Responsibilities

1. Participate in the development and implementation plans for customers (i.e. waxing schedules, budgets, potential add-on sales opportunities).
2. Build strong relationships with customers and subcontractors.
3. Responsible for training subcontractors and employees on required legislated training (WHMIS, Health & Safety, etc.) and United cleaning specific training.
4. Lead all process initiatives and work with senior management to identify trends and process gaps.
5. Analyze and control store budgets, monitor expenses for operations, and develop strategies to decrease costs and increase profitability at the store level.
6. Implement transitions of new business in customer locations in compliance with the transition process.
7. Support in Hiring/Recruitment/Training/Performance Management/Termination of subcontractors.
8. Work in compliance with Health & Safety policies and legislation.

Job Requirements

1. Available to address customer and subcontractor needs and concerns in a timely manner.
2. Ability to work flexible shifts on a rotation basis including evenings and nights.
3. Willing to travel frequently within the designated territory.
4. Ability to work in a fast-paced & high-stress environment and solve problems effectively.
5. Valid driver’s license and good driving record.

Skills – Qualifications

1. Business acumen, strong verbal and written communication skills.
2. Active listening skills, time management, leadership skills, autonomy, competent with technology.
3. Managing budgeting & costing within janitorial operational environments.
4. Knowledge of floor-care and cleaning procedures is an asset.
5. Ability to motivate a mobile team of subcontractors.

Education/Experience

1. Degree in business administration or related field.
2. Minimum of 5 years’ experience in the Janitorial industry or any other dynamic operational environment.
3. 3 – 5 years’ experience in a supervisory role.

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