Rental Technician

Job Description

Job Description

Job Description

Salary: $44,000 - $48,000 per year

Job Description

The Rental Technician is responsible for rental equipment within the local inventory and will be a reliable technician resource for external and internal customers. The Rental Technician will also provide top-notch customer service with a positive attitude.

Principal Accountabilities:

• Purpose & Values: Live and demonstrate the companys purpose and values, which
  are anchored around delivering an excellent customer experience with integrity,
  respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations.
• Be knowledgeable about all rental units and their application. (Internal training will
  be provided.)
  
• Prepare, maintain, and calibrate units as needed.
  
• Secure and fulfill orders, which include collecting the rental agreement, preparing
  the rental unit for shipping.
  
• Support other offices during peak periods and during vacation and sick coverage.
  
• Full participation in annual warehouse inventory and unit fleet counts.
  
• Support to the Service dept as directed by management.
  
• Support the warehouse during peak periods and/or manpower shortages.
  
• Perform additional duties as assigned to support the team and organizational goals

Support Accountabilities/Functions

• Respond promptly to customer communications
  
• Processing rental invoices.
  
• Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
  
• Qualify opportunities and source the best rental item for the customers application.
  
• Attend to A/R and A/P activities associated with Service & Rental business.

Requirements and Skills

• Post-secondary education in a related Science discipline would be a definite advantage.
• Working knowledge of CRM tools and applications
  
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Working knowledge of rental fleet management and operations is an asset.
  
• Possess proven analytical/problem-solving solutions for the customer and the company.
  
• Hands on technical and troubleshooting skills
  
• Ability to work with hand and power tools
  
• Must be organized with good time management skills.
  
• Computer proficiency in Windows and Microsoft applications.
  
• Must present and communicate in a professional manner.
  
• Excellent verbal and written communication skills in English. .
  
• Must be self-motivated and able to work independently and in a team environment to
  meet or exceed goals.
  
• A positive attitude is essential.

Key Working Relationships

• Collaboration with colleagues is essential to ensure customer requirements are met,
  and equipment is available when needed. Work closely within the team to fulfill
  customer orders.
  
• Coordinate with the service and warehouse team to ensure timely customer
  equipment delivery, installation, and maintenance

Support Working Relationships

• Building and maintaining solid relationships with customers renting equipment or
  services from your company is crucial. This involves understanding their needs,
  providing excellent service, and addressing concerns or issues.
  
• Coordinating billing, invoicing, and payment processes often involves interaction with
  the finance and accounting departments. This ensures accurate and timely financial
  transactions related to rentals.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off (Personal Days and Vacation Days)
• RRSP match
• Tuition reimbursement
• Vision care