Hotel X Toronto
Best Hotel Spa in Canada – 2024 World Spa Awards
Join Canada’s first Guerlain Spa — where luxury, tradition, and wellness meet.
We’re seeking passionate Registered Massage Therapists (RMTs) to deliver world-class, personalized treatments at our award-winning spa, overlooking stunning Lake Ontario.
What We Offer:
$55–$73/hour (base + commission), plus gratuities.
Generous retail commission.
Training in exclusive Guerlain protocols.
A prestigious, inspiring work environment.
You Are:
A licensed RMT (CMTO) with at least 2 years’ experience.
Comfortable with Pregnancy Massage and certified in Hot Stone Massage.
Skilled in a range of techniques (deep tissue, Swedish, aromatherapy, reflexology, etc.).
Passionate about wellness, luxury, and learning.
Open to enhancing your product knowledge and treatment expertise.
CONTRIBUTIONS & MAIN RESPONSIBILITIES
Role
Be an Ambassador for the GUERLAIN brand, its history, values and know-how.
Be a Massage Therapist (Registered) at the 1st Canadian GUERLAIN SPA.
Be a brand ambassador
Embody the brand’s history and values and share your enthusiasm with customers.
Represent Guerlain’s massage therapy treatment’s know-how, demonstrating a high level of professionalism.
Provide a unique treatment experience enhanced with outstanding service
Create an extraordinary treatment experience for each one of our customers by performing the GUERLAIN SPA rituals.
Ensure you are always completely familiar with Guerlain’s protocols, products, services/rituals, and DNA.
Be an “aesthetic virtuoso”: offer customers pioneering and highly technical treatment and massage methods and techniques.
Customize the treatments with an in-depth diagnosis.
Build a lasting relationship with customers, secure their loyalty.
Broad competences as a Massage Therapist
Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
Ensure professional massages are provided with a variety of techniques including but not limited to: Swedish, deep tissue, aromatherapy, warm stone, sports massage, reflexology, acupressure, and lymph drainage.
Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, aging process, global approach to beauty and well-being etc.)
Achieve sales and rebooking objectives.
ATTITUDE & SKILLS
Attitude
Team spirit.
Excellent presentation.
Sense of observation and a listening ear.
Good diction, instinctive sense of politeness.
Excellent interpersonal skills, empathy.
An active mind, enthusiasm, and curiosity.
Highly independent and reactive.
Good analytical skills, pragmatic, solution-driven.
Sensitive to the world of beauty and luxury, a refined eye for detail and elegance.
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Skills
Excellent and varied technical skills (face & body).
Coaching skills.
Good sales skills.
Good level of English.
Additional holistic certifications are a plus!
Flexibility to work evenings, weekends, and holidays is required.
Be part of a globally recognized spa experience — where you can grow, thrive, and elevate your craft.
Apply now to join the Guerlain Spa team at Hotel X Toronto!
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process.
If you have special requirements, please advise Human Resources during the recruitment and selection process.
We thank all applicants; however, only those selected for an interview will be contacted.
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
